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Front Desk Receptionist

Company: Michigan Institute of Urology
Location: Livonia
Posted on: March 14, 2020

Job Description:


Performs duties associated with check-in process including verification of eligibility and benefits on all insurances, generation of referral forms and data entry. Responds to patient inquiries. completes check-out process including the scheduling of appointments for return visits and procedures conducted in the office.


Prolonged standing, sitting and viewing of computer screen.


Fast paced work environment. High volume of patients checking-in and checking-out. Rotation within the front desk, phones and file rooms. Possible travel to other MIU office locations.


EDUCATION: High school graduate or GED.

EXPERIENCE: Minimum of 1 year experience in a professional office environment. Customer service experience preferred.

SKILLS: General clerical skills including basic computer knowledge and the ability to type 40 words per minute. Good communication and interpersonal skills. Demonstrates self-motivation and organizational abilities.


Provides new patients all necessary forms to establish a medical chart. Reviews all documents to ensure required fields and signatures are complete

Performs data entry of new patient insurance information and updates patients records

Contacts patients, insurance carriers and physician's offices to verify patient referral status for future appointments

Responds to telephone contacts for primary care physician offices as they relate to patient referral issues

Updates patient records for all referrals received via patient delivery, fax and mail

Collects patient payments for office visits and outstanding balance

Facilitates physician call back/patient follow up

Maintains confidentiality of patient records.

Job Type: Full-time, Medical benefits, dental, vision and life, PTO, Vacation time,? 401K/Profit sharing

Full time position.

1 year Customer Service experience required.

1 year Front Desk receptionist experience preferred.

Multi-line phone operating skills preferred.

High school diploma or GED required.

Must be willing to undergo a background check in accordance with local law/regulations.

Must be willing to travel 25% of the time.?

Keywords: Michigan Institute of Urology, Livonia , Front Desk Receptionist, Administration, Clerical , Livonia, Michigan

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