Applications Support Engineer - TAC

Company: Infineon Technologies Americas Corp.
Location: Livonia
Posted on: February 15, 2021

Job Description:

Part of your life. Part of tomorrow.

We make life easier, safer and greener - with technology that achieves more, consumes less and is accessible to everyone. Microelectronics from Infineon is the key to a better future. Efficient use of energy, environmentally-friendly mobility and security in a connected world - we solve some of the most critical challenges that our society faces while taking a conscientious approach to the use of natural resources.

Infineon Technologies Americas Corp. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the Talent Network by phone at (408) 503-2194.

Employment at Infineon is contingent upon proof of your legal right to work in the United States under applicable law, verification of satisfactory references and successful completion of a background check and drug test, and signing all your on-boarding documents .

In some instances, if applicable, U.S. export control laws require that Infineon obtain a U.S. government export license prior to releasing technologies to certain persons. This offer is contingent upon Infineon's ability to satisfy these export control laws as related to your employment and anticipated job activities. The decision whether or not to submit and/or pursue an export license to satisfy this contingency, if applicable, shall be at Infineon's sole discretion.

IMPORTANT NOTICE:
Infineon Technologies takes data privacy and identity theft very seriously. As such, we do not request personally-identifiable information (PII) from applicants over the internet or electronically. Please kindly refrain from disclosing your PII electronically during the application process or to unauthorized websites that may purport to be Infineon or any of our affiliates.

You are a self-motivated individual who is personally committed to the customer's concerns, sees problems as an incentive and opportunity for constant improvement and contributes to a culture of candid dialogue and feedback. If this describes you, apply now. We'd like to speak with you!

In your new role you will:
Provide 2nd-Level technical support to our end customers around the world and field application engineers (US)
Answer daily technical questions, mainly via email, chat and social media channels
Guide and supervise our technical service center employees(Germany/China)
Be an expert in training for our distributors and junior support team-members (focus US)
Help select and develop appropriate service center personnel
Expand our knowledge base by utilizing available tools and methods
Selective traveling to support our 1st line Sales team




You are best equipped for this task if you have:
A Master degree in Electrical Engineering or similar field of focus
5-10 years of experience in training technical support personnel
Are a self-motivated individual who is personally committed to the customer's concerns, sees problems as an incentive and opportunity for constant improvement and contributes to a culture of candid dialogue and feedback
A strong customer focus, ability to team up for best results and develop trust and respect for your colleagues
Always strive for excellence and have an interest in fostering your talents
Focus on semiconductor application design HW/SW
German or mandarin are a plus
Must be a disciplined, self-starter and have the ability to operate with minimal supervision

Keywords: Infineon Technologies Americas Corp., Livonia , Applications Support Engineer - TAC, Engineering , Livonia, Michigan