Commercial HVAC Service Technician (EENA) Detroit, MI
Company: Service Experts
Location: Livonia
Posted on: January 20, 2023
Job Description:
Overview Service Technician (Commercial)Reports To: Operations
Manager or General ManagerStatus: Full-time, Regular
positionCategory: TechnicianLocation Name: EENA Michigan
BranchAddress: 39201 Schoolcraft Road Unit B14 Livonia, MI
48150Join the team of experts and realize your true potential!Why
You Should Join the Service Experts Team?Our team consists of the
very best; we believe in doing what is right for our customers and
our employees. We provide our employees with the training, support
and an opportunity for unlimited professional growth. Join us and
become an EXPERT! Position Summary:Under minimal supervision,
performs diagnostic and service work on commercial (5+ tons) HVAC
equipment and accessories. Communicates with commercial customer to
answer questions, resolves problems, and ensures complete customer
satisfaction. Promotes products and services to customer. Works
under the direction of the Field Supervisor or General Manager.
Qualifications Qualifications:
- Must possess all valid licensing or certification as required
by federal, state, provincial, or local governmental laws or
regulations for the geographical work area
- EPA and safety certifications required
- Knowledge of the fundamentals of the operational functionality
of commercial heating, air conditioning, and ventilation equipment
as well as related accessories
- Proficient at installing commercial heating, air conditioning,
ventilation, and refrigeration equipment, as well as related
accessories, successfully and without supervision
- Knowledge of the layout and installation requirements of
commercial duct work and duct fittings
- Proficient mechanical aptitude and the ability to operate all
necessary tools and equipment
- Proficient and able to operate all necessary tools and
equipment (including operation of a company vehicle) to perform
various install projects
- Basic skills in reading wiring diagrams and troubleshooting
problems with electrical, refrigerant, and duct systems on
commercial HVAC equipment
- Effective communication skills to communicate with customer and
resolve customer issues, complaints, or concerns
- Effective and efficient time-management and organizational
skills
- Valid driver's license with acceptable driving record
- Available to work flexible hours and on-call shifts as
needed
- Ability to stand and walk and to climb ladders and attic stairs
and to maneuver in attics, basements, and crawl spaces to access
HVAC units. Ability to continually climb, balance, stoop, kneel,
crouch, and/or crawl
- Ability to work in a variety of environmental conditions,
including but not limited to the following: hot, cold, outdoor,
indoor, dry, humid, slippery surfaces, heights, and congested
areas
- Ability to safely climb 300lb load capacity rated ladders with
a 30lb tool belt
- Natural or corrected vision to see and focus for close,
distance, peripheral vision with normal depth perception
- Ability to lift up to 75 pounds and ability to lift and carry
items weighing up to 50 poundsWhat Do We Offer You as a Service
Experts Employee?Service Experts offers a comprehensive benefits
package designed to support employees and their families in
managing their health and wellness needs. Following is a summary of
the many benefits that could be available to you as a Service
Experts valued employee.
- Competitive Pay, including incentive opportunities for many
positions
- Paid Time Off and Company Holiday Pay
- Medical /Dental /Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching
contributions
- Life Insurance, for you and options you can elect for your
family
- Short-term and Long-term disability insurance options, that
protects you and your family if you are unable to work
- Supplemental benefit programs such as: Legal advice, pet
insurance, health advocacy programs
- World Class Training opportunities through our Experts
University
- Career Development opportunities
- Service Experts is an equal opportunity employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability status, protected veteran status, or any other
characteristic protected by law. Responsibilities Key
Responsibilities:
- Analyzes, diagnoses, and resolves customer problems in a
courteous, professional, timely, and accurate manner
- Diagnoses and performs services on heating, air conditioning,
ventilation, and refrigeration equipment as well as accessories in
an accurate and timely manner
- Inspects equipment and performs diagnostics on equipment to
identify potential problems to prevent premature and unexpected
breakdowns or callbacks
- Completes routine maintenance and equipment cleaning as needed
or required
- Responsible for delivery and removal of parts and equipment
needed to complete service work
- Using hand-held device records all required information on
customer call. Completes all forms and paperwork in a neat, timely,
complete, and accurate manner. Collects payment from customer.
- Communicates with dispatch, while on duty, to ensure dispatcher
has an accurate status report of activities and availability
- Responsible for delivery of excellent customer service and
sustaining high levels of customer satisfaction
- Promotes products and services to the customer. Calls Sales and
Service Coordinator with specifics on replacement product sales
leads generated from customer service visit.
Keywords: Service Experts, Livonia , Commercial HVAC Service Technician (EENA) Detroit, MI, Engineering , Livonia, Michigan
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