Senior Health Center Manager - Full Time - Livonia
Company: Planned Parenthood of Michigan
Posted on: January 7, 2021
Under limited direction from a senior level manager, uses
specialized knowledge in health care administration and skills
obtained through experience or specialized training to manage the
administrative and operational activities of multiple health
centers in support of the "Care, No Matter What" mission. Direct
activities, manages patient flow, and ensures a high level of care
in order to provide quality healthcare services, maximize
productivity, and optimize customer service.
*Must meet educational requirements and have verifiable experience
in health care management including staff leadership**
Please include a cover letter what explains how you and your work
are connected to the mission of Planned Parenthood and how your
previous work or educational experiences connect to the
reproductive justice, advocacy, and activism work of Planned
Parenthood. Also include salary expectations.
Essential Duties and Responsibilities:
Plans, assigns, monitors and manages the work of others.
Reviews performance and evaluates results achieved by
Coaches and mentors subordinates.
Interprets, applies and recommends changes to organizational
policies and procedures.
Reviews progress of assignments with senior management.
Balances conflicting resource and priority demands.
Manages services provided in one or more health centers including:
routine family planning services, colposcopy, vasectomy, prenatal,
LEEP, medication abortion services, surgical abortion services, and
oversight of a formal residency program
Ensures that medications are controlled per Planned Parenthood of
Michigan (PPMI) protocol and/or state pharmacy laws
Ensures clinical and educational services are provided to
Provides test results to patients as a physician designee.
Creates and maintains patient schedules and ensures clinic ability
to meet patient needs, maximize productivity, and provide a high
level of customer service.
Monitors and ensures accurate completion of all medical, financial
and statistical records, banking, and other business related tasks
Ensures health and safety standards are in place including cleaning
and preventative maintenance of health center and equipment.
Regularly monitors and reports quality assurance activities at
clinics including conducting mandatory trainings for staff, regular
routine audits, and tasks on management oversight sheet.
Ensures compliance with PPMI personnel policies and procedures,
Planned Parenthood Federation of America (PPFA) protocol, and legal
and regulatory compliance including CLIA when applicable.
Regularly conducts patient flow analyses, financial and service
audits, and evaluates service delivery.
Monitors and ensures health centers meet expense goals and operate
within budgetary guidelines including monitoring and managing
Monitors satisfaction surveys, manages compilation of information,
reviews findings and makes improvements.
Ensures effective and accurate use of the patient management and
electronic health records system.
Ensures proper fee assessments, fee collection, and utilization of
insurance to maximize revenue.
Maintains adequate inventory of supplies with an eye toward
minimizing inventory variance.
Participate in clinical research conducted by affiliate if called
Conduct OSHA Safety, Emergency and all other in-service and routine
training as needed.
Maintain current referrals resources for non-PPMI services within
Maintains currency in effective and efficient health center
operations techniques and health center services.
Operates standard office equipment and uses required software
Performs other duties and responsibilities as assigned.
Knowledge, Skills, and Abilities:
Appropriate medical record documentation and understanding of CPT
and ICD-10 coding as part of the clinical revenue cycle.
Advanced concepts, practices and procedures of medical terminology
and medical record documentation.
Advanced concepts, practices and procedures used in a medical
Operating standard office equipment and using required software
applications including Microsoft Office.
- Knowledge of medical records management systems a
- Ability to:
Partner with other functional areas to accomplish objectives.
Facilitate meetings, ensuring that all viewpoints, ideas and
problems are addressed.
Incorporate needs, wants and goals from different business unit
perspectives into effective health center operations.
- Attend to detail while maintaining a big picture
Gather information, identify linkages and trends and apply findings
Incite enthusiasm and influence, motivate and persuade others to
achieve desired outcomes.
Interpret and apply policies and identify and recommend changes as
- Work independently as well as collaboratively within a team
Read and comprehend patient's level of understanding of information
being provided and make appropriate adjustments to method of
delivery if needed.
Deliver test results and educational materials in an objective,
medically factual, empathetic and compassionate manner.
Work under pressure on multiple projects concurrently and meet
deadlines in a fast-paced work environment with frequent
interruptions and changing priorities.
Communicate effectively both verbally and in writing.
- Identify actions, behaviors, or responses that may indicate a
patient is being coerced.
- Provide a high level of customer service and handle stressful
situations in a calm and professional manner.
- Establish and maintain effective working relationships at all
levels of the organization.
- Read and comprehend simple instructions, short correspondence
Educational/Previous Experience Requirements:
Minimum Degree Required: Bachelor's Degree
Required Disciplines: Health Care Administration or a related
At least three years of supervisory experience in a health care
setting. Any equivalent combination of experience, education,
and/or training approved by Human Resources.
We value a truly diverse workforce and a culture of inclusivity and
belonging. Our goal is to attract qualified candidates and
encourage applications from all individuals without regard to race,
color, religion, sex, national origin, age, disability, veteran
status, marital status, sexual orientation, gender identity, or any
other characteristic protected by applicable law. We're committed
to creating a dynamic work environment that values diversity and
inclusion, respect and integrity, customer focus, and
Keywords: Planned Parenthood of Michigan, Livonia , Senior Health Center Manager - Full Time - Livonia, Executive , Livonia, Michigan
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