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General Manager

Company: Popeyes
Location: Livonia
Posted on: January 14, 2021

Job Description:

The General Manager is the executive leader of the restaurant focused on profitability, Guest, people and operations. The GM has overall responsibility for managing the daily operations of a single restaurant. The GM invest their time in developing leaders, crating memorable experiences, managing administration, maintaining the facility, and being a being a brand champion.-- The GM consistently keep our brand promises, inspire their teams and deliver results.-- --Essential Duties and ResponsibilitiesLeading the Business

  • Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes
  • Reviews key P&L lines to increase profitability for the restaurant
  • Drives sales through proactive Guest service, people development & operations management
  • Analyzes sales and labor during and after each shift; makes adjustments to labor as neededCreate Memorable Experiences
    • Motivates and directs team members to exceed Guest expectations with accurate, friendly, and fast service in a clean facility
    • Manages the Guest experience through operations and timely response to Guest issues
    • Problem solves Guest feedback systems to determine root-causes and develops action plans to address issues
    • Identifies and interacts with the community to engage prospective Guest and execute on local marketing initiativesCreating Leaders
      • Leads the restaurant's recruitment and selection process to build and retain an effective restaurant team
      • Inspires the restaurant team by effectively managing individual and team recognition programs
      • Provides coaching and feedback to Assistant Managers and team to increase the restaurant team's capabilities and raise restaurant performance
      • Demonstrates commitment to goals and inspires others to deliver superior performanceLeading Store Operations
        • Enforces compliance with health, safety, cleanliness, security, and fire standard and regulations
        • Ensures that restaurant upholds operational and brand standards
        • Ensures the team deliver Popeyes brand programs, Limited time offers, and core product with operational excellence
        • Identifies problems, conducts high level troubleshooting and seeks maintenance support for restaurant equipmentQualification and Skills
          • Must be at least eighteen (18) years of age
          • High School Diploma or GED required
          • 1-2 years of previous quick service restaurant experience, experience in management preferred
          • Some understanding of P&L interpretation and management to influence profitability
          • Ability to prioritize own and others' work and time to meet deadlines and objectives
          • Demonstrated leadership skills
          • Demonstrated understanding of Guest service principles
          • Available to work evenings, weekends and holidays
          • Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurantPhysical Demands
            • Must be able to lift up to 50 pounds of force frequently to move objects
            • Ability to carry products/boxes and miscellaneous weighing no more than 50 pounds
            • Consistently handles product preparation
            • Ability to kneel to utilize proper lifting procedures
            • Consistently lifts for product preparation, stocking and inventoryPopeyes is an equal opportunity employer that makes employment decisions based on skills and experience and we encourage all qualified applicants to apply. --

Keywords: Popeyes, Livonia , General Manager, Executive , Livonia, Michigan

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