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Director, Operations

Company: Mastronardi Produce
Location: Livonia
Posted on: February 22, 2021

Job Description:

Primary Function:
The Director, Operations is responsible for the operation and oversight of the following departments: Production,
Scheduling, Shipping, and Receiving. The Director, Operations will oversee these departments to ensure
success in the areas of people, safety, customer service, quality, and cost. Values:
To perform the job successfully, the incumbent's behavior must be consistent with the PRIDE values expected of
all Mastronardi Produce employees: be Passionate; have Respect; be Innovative; be Driven and strive for
Excellence. Primary Responsibilities:
--- Establish the overall vision and direction for internal operations of the assigned departments and carry out
strategic initiatives.
--- Support employee safety programs and food safety requirements to maintain safe working conditions and
to deliver safety targets.
--- Strong focus on customer service by preventing late trucks and rejections and controlling fill rates.
--- Manage product utilization by maintaining grade out, allocation, and freshness.
--- Monitor financial performance and maintain the budget for assigned departments by controlling cost per
pound.
--- Ensure that the operations are compliant with all Food Safety requirements and successfully protects our
customers/consumers.
--- Monitor departmental performance against goals to ensure that progress is being made, and that
corrective action is taken if necessary.
--- Meet regularly with Plant Manager and other plant management to facilitate resolution of issues/problems
between segments and identify best practices.
--- Working with Human Resources, responsible for recruitment, hiring, terminations and performance
management to meet the staffing requirements of the departments.
--- Manage the morale in the department by setting and demonstrating a strong business ethic for dealing
with employees, suppliers and customers.
--- Make recommendations to enhance and develop policies, procedures and service systems to meet
operational goals.
--- Handle customer inquiries and complaints.
--- Measure and monitor key customer service areas.
--- Examine reports (e.g., inventory, sales and daily reports) to determine the operational activities and
ensure optimum performance.
--- Ensure that all reporting employees adhere to company policies and procedures. Education/Background Requirements:
--- Bachelor's degree required.
--- At least five years of related experience required. Qualifications Skills Preferred Leadership Novice Problem Solving Novice Communication Skills Novice Novice Budgeting Novice Behaviors Preferred Functional Expert: Considered a thought leader on a subject Leader: Inspires teammates to follow them Dedicated: Devoted to a task or purpose with loyalty or integrity Motivations Preferred Self-Starter: Inspired to perform without outside help Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Keywords: Mastronardi Produce, Livonia , Director, Operations, Executive , Livonia, Michigan

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