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Manager, Network Services

Company: AAA Life Insurance Company
Location: Livonia
Posted on: June 14, 2022

Job Description:

Manager, Network Services2020-418
Operating within the core values and operating principles of the organizations, the Manager, Network Services is responsible for leading a team of experienced technical resources to manage the day to day operation of AAA Life's voice and network infrastructure that includes circuits, networks, , security, contact center, etc. This position will coordinate work activities among their team, and peer IT teams to accomplish business goals and objectives. The Manager, Network Services will be expected to have both broad and in depth knowledge of multiple IT technologies and disciplines in order to effectively oversee team projects and operations. Providing team leadership and direction for all assigned responsibilities is an essential part of the role.

Our company is currently a hybrid work environment. Candidates must be willing and able to work in office a minimum of two day per week. This is NOT a 100% remote position.
Must be able to work in the U.S. without sponsorship.

Position Responsibilities

Identifies deficiencies in processes and procedures, and works to conceive and champion improvements that meet SLA objectives, security requirements, and operational metrics
Measures operational effectiveness of team against defined SLAs and identifies and recommends improvements to ensure IT operations run at required efficiency and availability
Coordinates upgrades and scheduled improvements with team and researches and recommends new products, solutions, etc.
Oversees DR planning and effectiveness for assigned responsibilities and works with team to evaluate, plan, and review changing business requirements and needs Develop and implement network and voice strategies and architectures
Manage the day-to-day operation of the LAN/WAN, wireless and voice networks


Executes management responsibilities including interviewing, selection, and training employees; planning, assigning, and directing work; appraising performance; rewarding and redirecting employees; addressing issues and resolving problems
Actively mentors team to create an environment of continual learning for both technical and professional development
Sets individual and team performance goals and metrics with objective measurements to establish clear performance expectations
Participate in the Incident Management rotation and Problem Management resolutions
Proactively identifies and resolves performance issues at an individual, or team level.
Works with the Information Security office to establish, implement, evaluate, and monitor appropriate security controls on a recurring basis
Continually monitors and reports on status of all assigned work for team, and provides accurate timelines and documentation
Maintains records for all licensing, tech support, and vendors, keeping detailed records of each


Lead assigned team in the planning, design, implementation, organization and operation of the company's technology infrastructure and IT network and voice operations functions and systems.
Directs problem solving activities for production impacting issues and keeps management up to date on resolution
Ensures that up-to-date technical documentation exists which accurately represents the overall inventory, connectivity, topology, and architecture of the company's infrastructure
Keeps abreast of developments in the IT marketplace. Reviews, analyzes and evaluates new systems and user needs to provide recommendations for new solutions, products and services for the company relating to network and voice systems
Oversees needs assessment, plan creation, solution implementation, operation and management for assigned technology

Must be able to work in the U.S. without sponsorship.
Our company is currently a hybrid work environment. Candidates must be willing and able to work in office a minimum of two day per week.

Bachelor's Degree required; preferably in Information Technology

10 years IT technical infrastructure experience required which may include networking, enterprise server and storage environments, Microsoft and/or Linux enterprise systems, middleware, database systems and enterprise voice experience preferred

5 years' experience directly managing a technical infrastructure team

Project management experience preferred


Livonia, Michigan, United States

Keywords: AAA Life Insurance Company, Livonia , Manager, Network Services, Executive , Livonia, Michigan

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