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General Manager

Company: Rensko Holdings
Location: Livonia
Posted on: January 26, 2023

Job Description:

General Manager

The Tim Hortons Manager is responsible and accountable for the execution and delivery of all operational performance objectives resulting in guest satisfaction.

Operational Management

  • Ordering supplies and overseeing building maintenance,cleanliness and security
  • Accountable for production of Always Fresh standards and waste levels
    Financial Management
    • Using restaurant specific information from the CPP (Continuous Performance Plan), plans and works to budgets, maximizes profits and achieves sales and transaction targets, controls Food/Paper/Labour costs in the restaurant, and administers payrolls
      People Management
      • Accountable for recruiting new team members, performance management including training and developing new and existing team members and motivating and encouraging team to achieve targets
      • Builds the restaurants' "bench strength" by identifying and developing high potential employees for progression to the next level
      • Sets goals and objectives for his/her team
      • Ensures 'open door' policy for all team members
      • Has excellent communication skills - ensures ongoing day to day communication with all shifts through communication log or other means
      • Provides open communication with General Manager and Restaurant Owner
      • Responsible for restaurant compliance with all applicable legislation
      • Ensures high standards of guest experience are maintained and demonstrated as a top priority
      • Implements, and instills in their teams, company policies, procedures, ethics
      • Handles guest complaints and queries with professionalism and concern
      • Prepares reports and other performance analysis documentation
      • Establishes relationships with the local community and undertakes activities which comply with the company's corporate social responsibility programs
      • Establishes proper security procedures and ensures the reduction of team member theft and the safety of team members and guests
      • Provides leadership and direction around waste management procedures
        Health & Safety
        • Is familiar with and works in compliance with occupational health and safety legislation
        • Uses or wears personal protective equipment or clothing as required
        • Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
        • Knows, understands and follows safe work practices and procedures
        • Ensures restaurant has a health and safety program in place
        • Takes responsibility to ensure that team members are made aware of any hazards and that proper training is completed and documented
        • Conducts regular workplace inspections
        • Responds to and corrects unsafe acts and conditions
        • Reports work related injuries and illnesses to the appropriate internal and external authorities
        • Performs accident investigations for all work related injuries and illnesses
        • Enforces employee compliance in regard to the restaurant's health and safety policies and procedures
        • Initiates performance counseling and takes disciplinary actions for non compliance in matters related to health and safety
        • Keeps the Restaurant Owner apprised on any conditions or practices that may pose a hazard to employees
        • Makes recommendations for improvement to the restaurant's health and safety practices and program
          Postural & Physical Demands Requirements
          • Frequent reaching above waist,chest,and shoulder level, as well as below waist level
          • Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
          • Continuous standing on tiled surfaces for all tasks
          • Ability to stand for long periods of time without a break
          • Frequent hip flexion while walking for all tasks
          • Occasional lifting of boxes of supplies/products weighing from
          • Occasional lifting of milk crates weighing between 5 -30lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height
          • Frequent exposure to cold/below freezing and high heat temperatures (walk- in refrigerator and freezers, ovens)

Keywords: Rensko Holdings, Livonia , General Manager, Executive , Livonia, Michigan

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