Salesforce Solutions Manager
Company: Masco
Location: Livonia
Posted on: March 20, 2023
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Job Description:
Come be a part of our rapidly growing digital business solutions
team! At Delta Faucet, we set out every day to innovate our value
streams. This Delta IS team is situated at the intersection of
customer experience and transformation, helping our partners
reinvent what it means to buy from Delta. Bring your insight,
experience and skills to improve our team and deliver extreme
customer happiness!
Delta Digital Business Solutions is offering an incredible
opportunity to address our market segments and customer base by
building solutions that enable our customers to find, research, and
buy products and services. This is a hybrid role, combining
solution engineering with functional business/platform/team
management.
The Salesforce Solutions Manager will primarily support and
innovate the sales and customer service functions within Delta's
Salesforce ecosystem. This digital manager directs the functional
activities, analysis, and development of requirements by leading a
team of admins & developers to align with the overall Information
Services (IS) strategy. You will partner with a variety of business
stakeholders to support their goals and lead your team to bring
solutions to life. In addition, you will collaborate with other IS
teams to achieve desired outcomes in the broader digital
portfolio.
Responsibilities:
Business Partner Engagement
Develop strong relationships with internal collaborators and
external partners.
Support strategic priorities and goals for the teams
represented.
Play a pivotal role in the development of roadmaps in support of
business goals.
Craft Business Cases and promote your ideas with senior
leadership.
Map skills and capabilities of IS to best enable your business
partners' vision.
Help us tackle problems by becoming a trusted advisor.
Solutions Design & Delivery
As the Salesforce Solutions Manager for Delta, you will own the
core Salesforce platform, its evolution, security and
integrity.
Maintain an understanding of broad trends in the technology
landscape and apply them to our goals.
Participate in overall business solution designs including
re-engineering business processes, organization and application
architecture.
Interpret internal or external business issues and recommend
solutions/best practices.
Ensure that the projects aligned to the strategic roadmap for this
business area are delivered with quality, timeliness, and
cost-effectiveness.
Influence and align digital technology to enterprise architectural
principles.
Act as technical lead for large implementation programs and as
project coordinator for smaller projects reporting status to the
PMO Lead; these are projects that build capability and value
directly tied to Delta's enterprise strategy.
Solutions Support
Lead support and development resources (internal and external) for
a timely resolution of support issues. Driving Service Level
Agreements for a broad set of customers including the business,
trade and consumers.
Drive critical incidents in area of responsibility to completion,
solving difficult and often complex problems.
Assist with the resolution of complex problems that cannot be
resolved by business process owners.
Partner with Solution Sustainment to seek opportunities to improve
enterprise data and ensure needs are being met.
Education & Experience:
Bachelor's degree from a four-year college/university and 5+ years'
consistent track record in crafting, delivering, and developing
business solutions with process and organization change.
Salesforce Certified Admin required. Salesforce Sales/Service
Consultant preferred. Additional certifications such as CPQ
specialist, Business Analyst, Marketing Cloud Admin a plus
Experience with sales processes including customer relationship
management, engagement throughout the funnel, quoting and ordering,
and report generation.
Experience with customer service processes including call center
agent processes, registration and warranty claims, order
processing, returns, as well as product identification.
Demonstrable experience in developing professional business
relationships and encouraging these relationships to drive value
centric initiatives.
Ability to clearly and concisely explain technical topics to both
technical and non-technical associates.
Creative and critical thinking, problem solving, business case
development and achievement.
Demonstrated experience in leading multi-functional project and
devops teams.
Shown ability to implement new standards and processes. Experience
working with ITCG controls.
Above average multi-functional business understanding.
Uses perseverance, communication skills, and knowledge to drive
desired outcomes.
Carries out responsibilities with limited oversight required.
What's in it For You
At Delta Faucet, our people are our greatest assets. Here are some
of the benefits we offer for your personal and professional
growth:
Hybrid Work Model: A hybrid work environment consisting of
in-office and fully remote work.
Culture: Recognized and award-winning reputation for equality,
diversity and inclusion, flexibility, work-life balance, and
more.
Wellbeing: Comprehensive benefit plans; retirement, savings,
tuition reimbursement, and employee incentive programs; resources
for mental, physical, and financial wellbeing.
Learning & Development: LinkedIn Learning access; internal
opportunities to work on projects cross-company.
Social Impact: Four employee-led and self-directed Business
Resource Groups; Paid volunteer day annually; Employees share their
time, skills and talent with charities and nonprofit organizations
across the U.S. and around the globe.
At Delta Faucet Company, we view diversity as a mosaic of thoughts
and perspectives that come from people's varied cultural
backgrounds, experiences, education, career paths and other
influences that make each of us unique. For us, inclusion means
welcoming differing opinions, collaborating, allowing people to
come to work as who they are and recognizing everyone's
contributions. We know that in a diverse, inclusive company, ideas
flow freely, all voices are heard and all perspectives are valued.
---Delta Faucet Company continuously strives to be this kind of
organization. Diversity and Inclusion (D&I) supports our
inherent values, makes us more relevant to customers and consumers
and inspires innovation. It is not a goal or a program; it is a
vital ingredient in our formula for success and a key to our future
growth.
Company: Delta Faucet Company
Full time
Hiring Range: $95,300.00 - $149,710.00
Actual compensation may vary based on various factors including
experience, education, geographic location, and/or skills.
Delta Faucet Company (the "Company") is an equal opportunity
employer and we want to have the best available persons in every
job. The Company makes employment decisions only based on merit. It
is the Company's policy to prohibit discrimination in any
employment opportunity (including but not limited to recruitment,
employment, promotion, salary increases, benefits, termination and
all other terms and conditions of employment) based on race, color,
sex, sexual orientation, gender, gender identity, gender
expression, genetic information, pregnancy, religious creed,
national origin, ancestry, age, physical/mental disability, medical
condition, marital/domestic partner status, military and veteran
status, height, weight or any other such characteristic protected
by federal, state or local law. The Company is committed to
complying with all applicable laws providing equal employment
opportunities. This commitment applies to all persons involved in
the operations of the Company regardless of where the employee is
located and prohibits unlawful discrimination by any employee of
the Company.
Delta Faucet Company is an E-Verify employer. E-Verify is an
Internet based system operated by the Department of Homeland
Security (DHS) in partnership with the Social Security
Administration (SSA) that allows participating employers to
electronically verify the employment eligibility of their newly
hired employees in the United States. Please click on the following
links for more information.
E-Verify Participation Poster: English & Spanish
(https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)
E-verify Right to Work Poster: English
(https://www.uscis.gov/sites/default/files/USCIS/Verification/E-Verify/E-Verify_Native_Documents/Right_to_Work_Poster_English.pdf)
, Spanish
(https://www.uscis.gov/sites/default/files/USCIS/Verification/E-Verify/E-Verify_Native_Documents/Right_to_Work_Poster_Spanish.pdf)
#LI-Remote
Keywords: Masco, Livonia , Salesforce Solutions Manager, Executive , Livonia, Michigan
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