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Project Manager - EB

Company: AssuredPartners
Location: Livonia
Posted on: May 26, 2023

Job Description:

The DEV Account Manager is responsible for working with Dependent Eligibility Verification (DEV) clients to provide various analytical and customer service tasks relating to client projects. Including mailings, timelines, phone discussions, meetings, reporting, and client deliverables. Able to work under pressure to ensure all client deadlines are successfully met. Interacting with the Processing Center and Eligibility Verification manager daily.

  • Responsible for tracking client project timelines, deliverables, and due dates, and provide reminder notifications to internal staff when a project, mailings or task is approaching deadline.

  • Serve as the primary point of contact and general liaison between PDA and the DEV customer.

  • Works with Supervisors to coordinate the workflow and output in the Processing Center department to ensure upcoming due date tasks are completed or as directed by the management.

  • Generates weekly status reports along with coordinating and leading bi-weekly client conference status calls.

  • Manages client inquiries and incoming email communications, fielding questions in a timely and effective manner.

  • Monitors client bi-weekly/monthly file feeds from the ongoing maintenance REV clients to ensure mailing timelines are met.

  • Handles client communications such as postcard reminders, announcements, and confirmations, and tracking of the progress for reminders and telephone calls indicating final requests for required information of missing details or unclear responses. Assigns to staff as needed.

  • Creates presentations, compiles data reports and spreadsheets, composes correspondence, and prepares other customized documentation with consistency, thoroughness, and accuracy.

  • Coordinates the preparation of client mailings, including mail merge, printing.

  • Assigns tasks to the processing center as deadlines approach.

  • Monitors envelopes and supplies inventory to ensure adequate levels are maintained.

  • Performs other related duties as assigned.

    To help you make the best decision for your personal growth, it's important to us to share a glimpse of what we offer our top asset, our people:------

    • Competitive base salary------

    • Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days

    • Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options---------

    • Company match 401(k) plan - 50% up to 6%!------

    • Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers---------

    • Opportunity to prioritize your mental health with 24/7 access to licensed therapists------

    • Pet benefits & discounts---------

    • Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners---

    • Related college coursework in business or an equivalent work experience preferred. Direct experience weighted more heavily than specific degree achieved.

    • Any work experience in fields such as business, client services, health care industry, and pharmacy services other similar vocations in the health insurance industr

    • Excellent oral, written, and organizational skills.

    • Ability to problem solve, to investigate and review data, processes and procedures.

    • Strong familiarity with general computer systems and the ability to learn custom software tools and features quickly and effectively.

    • Excellent skills with Microsoft Windows (current version), Microsoft Office applications, particularly in Word and Excel, and a familiarity or experience with other computer software programs.

    • Excellent writing, communication, and interpersonal skills.

    • Ability to work in a team environment, and to participate on project teams as needed.

    • Strong organizational and time management skills, with the ability to manage multiple clients and to work independently and with limited direct supervision.

    • Must be able to handle confidential and sensitive information securely and appropriately.

    • Ability and passion to learn the business and industry to assist in the development of new products.

      AssuredPartners is passionate about fueling our clients' innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive.
      We're proud to be the fastest-growing independent insurance broker in America, but we're even prouder of the honest, caring relationships that our employees build with our clients every day.
      Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us.
      AssuredPartners is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. AssuredPartners is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!
      ID: 2023-13038
      External Company URL:
      Post End Date: 5/31/2023
      Street: 17199 N Laurel Park Dr

Keywords: AssuredPartners, Livonia , Project Manager - EB, Executive , Livonia, Michigan

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