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Area Sales & Operations Manager

Company: Pilkington - NSG
Location: Livonia
Posted on: November 21, 2022

Job Description:

Pilkington North America is a manufacturer and distributor of automotive and flat glass. It is part of NSG Group since 2007. The Area Sales & Operations Manager manages all aspects of business operations in their designated area, with a strong emphasis on Customer Service and profitable growth. The broader responsibilities of the role include having input into the development of the sales strategy for the Region. Execution and deployment of the Sales Strategy in their designated markets. The Area Sales & Operations Manager will work collaboratively with other areas of the business to ensure a positive involvement in Supply Chain planning, Training and Development, Receivables, Safety, Quality and Procurement. Essential Functions: Re-enforce a safety-first mindset and ensure regulatory compliance. Drive initiatives and a culture that delivers service quality, Employee engagement, Sales, and MOP. Continuously engage with customers to prospect, advance, and close new business as well as grow the number of clients for AGRNA with a specific focus on 'brick and mortar' Customers Meet or exceed regional sales targets and margin targets as well as manage costs to optimize efficiency. Focus on the retention and development of Customers and Employees in the region. Maintain staffing requirements, hire and train new staff in support of the annually approved operating plan and the overarching strategic growth plan. Monitor staff performance oversee employee goal and objective setting. Conduct mid-year and year end performance reviews. Assist staff in overcoming obstacles to accomplishment of work objectives. Ensure current business processes are delivered in line the JSOX and QMS and propose changes for improvement to Line Manager. Manage their respective teams to ensure appropriate KPI's are in place and that they are aligned with employee goals and objectives. Participate in monthly performance reviews and be prepared to provide variance analysis for their respective market as well as gap closure responses relating to operational and financial measures. Review operational performance data (e.g., safety, quality, call answering, order activity, order fulfillment against customer commitment) to monitor and measure productivity, goal progress, and work activity. Meet annual operational and financial goals and objectives for the region. Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles Other duties as assigned by the Regional General Manager. Qualifications Required: BS/BA degree in related discipline and 5+ years outside business to business sales and operations experience required. Without college degree, 7+ years outside sales and operations experience required or significant experience (5+ years) of Aftermarket Glass Replacement industry along with demonstrated leadership abilities. Qualifications Desired: Previous PNA or glass industry experience Other Requirements : This position could require travel up to 80% of the time based on business need including overnight travel. Must have valid driver's license.Must have and maintain acceptable MVR (Motor Vehicle Report) as defined by safety requirementsJob Type: Full-timePay: $71,000.00 - $75,000.00 per yearBenefits: 401(k) 401(k) matching Company car Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Tuition reimbursement Vision insuranceSchedule: Monday to FridayCOVID-19 considerations:The company follows CDC recommendations.Ability to commute/relocate: Livonia, MI 48150: Reliably commute or planning to relocate before starting work (Preferred)Education: Bachelor's (Preferred)Experience: business sales and operations: 5 years (Preferred) aftermarket Glass Replacement: 5 years (Preferred)Willingness to travel: 25% (Preferred)Work Location: One location

Keywords: Pilkington - NSG, Livonia , Area Sales & Operations Manager, Hospitality & Tourism , Livonia, Michigan

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