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HR Rep I - HR Service Center

Company: MI_THC Trinity Health Corporation
Location: Livonia
Posted on: November 19, 2021

Job Description:

Employment Type:
Full timeShift:
Day Shift

Description:

Compensation is $18.00/hour range commensurate with education and experience. This is a position in a call center environment-
HR Shared Services Contact Center; M-F 11:30am- 8pm shift.

Serves as the first point of customer contact in the HR Service Center environment for support and resolution of HR inquiries for all Trinity colleagues, OTE functional areas and vendors. Work activities include, but are not limited to processing of colleague position status change requests, tuition reimbursement applications, audit of HR transactions, telephone support and various HR administrative work as assigned. May investigate and resolve general issues related to HR processes and procedures and assist via telephone and e-mail.

Knows, understands, incorporates and demonstrates the mission, vision and values of Trinity Health in leadership behaviors, practices and decisions. Focus on customer excellence through rapport building and establishing trust with a strong attention to detail.

Administers HR policies and procedures that cover multiple functional areas.

Investigates and resolves general issues related to HR processes and procedures, benefit programs and assist with related issues via telephone and e-mail. Provides prompt solutions, highly responsive and superior customer service to all inquiries by referencing Ministry Organization policies and procedures to ensure accuracy of response.

Performs HR administration and benefits transactions in Workday and other applications as appropriate, and within established performance standards. Processes employment verifications and requests for employment status. Collaborates with other HR Service Center team members to resolve unique and complicated associate issues and to implement process and procedural improvements.

Enters and documents all incoming inquiries in detail utilizing the case management system to ensure seamless transition from one representative to another. Reviews and validates information. Accurately logs issues and responses received within the HR Service Center.

Assists managers and associates with web-site navigation and self-service utilization.

Works with HR Service Center team to inform of internal issues requiring additional assistance. Provides general personal/benefit information and processes related events for associates.

Adheres to established regulations, processes, procedures, plans and systems.

Maintains confidentiality of department and associate information according to established practice.

Performs administrative activities, which includes completion and processing of HR forms, preparing reports and conducting audits as required. Performs special projects and other related duties as required.

Other duties as needed and assigned by the manager.

Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Keywords: MI_THC Trinity Health Corporation, Livonia , HR Rep I - HR Service Center, Human Resources , Livonia, Michigan

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