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Company: MAXIMUS
Location: Livonia
Posted on: May 24, 2023

Job Description:

The Quality Assurance & Training Coordinator is responsible for developing and delivering training materials to staff members, monitoring and evaluating quality assurance plans, and addressing remedial training needs.Ensure activities and processes are in compliance with both company quality standards and applicable contractual standardsEnter, transcribe, record, store, or maintain information in written, electronic and magnetic form relating to services, processes and quality systemsDevelop and Deliver training materials to staff members, administer course exams and material review for new hires, conduct ongoing and remedial staff trainingResearch, plan, organize, and conduct training programsWrite materials for new trainingprograms andreview, evaluate and modify existing and proposed programsSchedule training sessions with individual training programs ensuring facility setup, audiovisual setup, and employee notificationMonitor staff related to call monitoring, data entry, and overall customer service functionsAssess the effectiveness of training programsConduct quality assurance for completeness, accuracy, consistency and conformityCoordinate review activities as assigned by management and document the disposition of evaluation challengesMaintain updated knowledge of the program, including policies and procedures as referenced in the employee and quality manualResearch and gather data for special studiesPerform other duties as may be assigned by managementMinimum Requirements:An Associate's Degree from an accredited college or university preferred, equivalent experience considered in lieu of degree1 year experience in a contact center or customer service environment requiredExperience with adult learning principlesKnowledge and experience with child support and customer service programs preferredGood public speaker and at ease moderating large groupsExcellent organizational, written, and verbal communication skillsAbility to perform comfortably in a fast-paced, deadline-oriented work environmentAbility to conduct and manage project reviews and communicate process improvement recommendationsAbility to motivate and inspire audience to engage in subject material.Ability to work collaboratively in a team environment.Ability to successfully execute many complex tasks simultaneously.Ability to work as a team member, as well as independently.Advanced level skills in Microsoft Office (Power Point, Excel, Word, and Outlook).Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.USD $20.00/Hr.USD $11.68/Hr.

Keywords: MAXIMUS, Livonia , Trainer, Human Resources , Livonia, Michigan

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