Account Manager, Business Sales - Central
Posted on: January 16, 2023
Be unstoppable with us!T-Mobile is synonymous with
innovation-and you could be part of the team that disrupted an
entire industry! We reinvented customer service, brought real 5G to
the nation, and now we're shaping the future of technology in
wireless and beyond. Our work is as exciting as it is rewarding, so
consider the career opportunity below as your invitation to grow
with us, make big things happen with us, above all, #BEYOU with us.
Together, we won't stop!Job Overview
The Account Manager, Business Sales creates relationships and
drives business in our accounts by implementing solution-based
sales strategies and uncovering new business opportunities.
Develops new business within assigned base of accounts through a
consultative approach and provides customers with strategic
direction on mobility solutions, deployment planning and cost
- Manage existing set of assigned accounts with primary focus on
base management efforts thru minimizing churn risk within each
account deck. Perform upgrades/device management; provide reporting
and billing support; respond to client issues via email/voicemail.
Ensure the timely and successful delivery of our solutions
according to customer needs and objectives. Track and drive device
utilization by training and sharing off-the-shelf marketing
materials on how to utilize products. Partner with Client Sales
Executive / Account Executive to plan Quarterly Business Reviews
(QBR) for existing clients; perform analyses and make
recommendations to leadership.
- Create a business plan with Client Sales Executive / Account
Executive on 'land and expand' strategy to identify additional
contacts and additional sales opportunities inside existing
- Identify customer needs and utilize solution-based selling
techniques to upsell current assigned accounts and drive
incremental sales/revenue. Assist existing customer base with
account activities: adds, changes, deletes.
- Partner with cross-functional teams and technical experts to
determine in-building coverage, customize and write MCSA addendum
and technical requirements and update TBC sites for clients.
- Continuously update knowledge of wireless products, services,
industry trends and the competitive dynamics of the marketplace.
Participate in training opportunities on products and services and
attend sales meetings. Regular focus on enhancing communication and
presentation skill set. Stay abreast of ongoing market trends and
general developments to close on assigned accounts.
- Fully utilize all sales force automation, funnel management and
prospecting tools. Manage sales funnel and generate reporting on
sales activities and forecasting. Ensure all internal departments
have fulfilled responsibilities to acquire & retain our valued
- Also responsible for other Duties/Projects as assigned by
business management as needed.
- High School Diploma/GED (Required)
- Bachelor's Degree (Preferred)
- Work Experience:
- 2-4 years Proven B2B experience selling to accounts as an
Account Manager, Account Executive, etc. ()
- 2-4 years Wireless, telecom or technology experience ()
- Knowledge, Skills and Abilities:
- Sales Experience delivering client-focused solutions to
customer needs (Required)
- Communication Demonstrable ability to communicate, present and
influence key stakeholders at all levels of an organization,
including executive and C-level (Required)
- Presentations (Required)
- Project Management Proven ability to juggle multiple account
management projects at a time, while maintaining sharp attention to
- Sales Support Tools Solid experience with CRM software (e.g.,
Salesforce, and MS Office (particularly MS Excel, Powerpoint, Word)
- Licenses and Certifications:* At least 18 years of age
* Legally authorized to work in the United States
* T-Mobile requires all employees in this position to be fully
vaccinated for COVID-19, unless precluded from doing so by
applicable law. The CDC currently defines 'fully vaccinated' as two
weeks after the second dose for Pfizer and Moderna, and two weeks
after the single dose of Johnson & Johnson. T-Mobile will require
proof of vaccination, and will consider requests for exemption from
this requirement during the offer phase (1) as a reasonable
accommodation for medical reasons or sincerely held religious
beliefs where the accommodation would not cause T-Mobile undue
hardship or pose a direct threat to the health and safety of
others, or (2) for other reasons under applicable law.
Travel Required (Yes/No):Yes
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
T-Mobile's CommitmentNever stop growing!T-Mobile doesn't have a
corporate ladder-it's more like a jungle gym of possibilities! We
love helping our employees grow in their careers, because it's that
shared drive to aim high that drives our business and our culture
forward.If you'd like to receive more information about careers at
T-Mobile, sign up for the T-Mobile Talent Community today! T-Mobile
USA, Inc. is an Equal Opportunity Employer. All decisions
concerning the employment relationship will be made without regard
to age, race, ethnicity, color, religion, creed, sex, sexual
orientation, gender identity or expression, national origin,
religious affiliation, marital status, citizenship status, veteran
status, the presence of any physical or mental disability, or any
other status or characteristic protected by federal, state, or
local law. Discrimination, retaliation or harassment based upon any
of these factors is wholly inconsistent with how we do business and
will not be tolerated.Talent comes in all forms at the Un-carrier.
If you are an individual with a disability and need reasonable
accommodation at any point in the application or interview process,
please let us know by emailing ApplicantAccommodation@t-mobile.com
or calling 1-844-873-9500. Please note, this contact channel is not
a means to apply for or inquire about a position and we are unable
to respond to non-accommodation related requests.
Keywords: T-Mobile, Livonia , Account Manager, Business Sales - Central, IT / Software / Systems , Livonia, Michigan
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