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Career Service Leader

Company: MedCerts
Location: Livonia
Posted on: March 26, 2020

Job Description:

MedCerts is a national online career training school pioneering the way students learn and employers hire. Focused on direct to consumer certifications in the healthcare and IT fields, the eLearning school helps students gain the skills and knowledge necessary to excel in new careers and deliver employers the right candidates to fit their organization. MedCerts delivers certification and career training through HD-quality video-based instruction, virtual simulations, games and animations, and on-the-job training. Since 2009, the company has trained over 19,000 students in over 35 career programs and over 800 organizations using or hiring these students. For more information, visit: www.medcerts.com.--The Career Services Leader--is charged with leading and managing a team of 8-10 Career Coaches and Employer Partnership Representatives to achieve experiential learning and job placement goals. We are seeking an experienced career services leader to create and implement a new service model that will effectively integrate career development and experiential learning placement, resulting in outstanding service. A successful candidate will be responsible for leading the day to day activities of the Career Services team, monitor and evaluate performance as it relates to productivity and student outcomes, and coach and develop team members to transform the team into a world class Career Services department. This role reports directly to the Executive Vice President of Operations and will be asked to participate in and lead departmental projects. This person will also be responsible for non-student facing elements that go into providing Career Services for an online program including but not limited to: data analysis, student database upkeep, cross-functional training and communication, program material creation for training purposes, and process/procedure creation.--GENERAL DUTIES AND RESPONSIBILITIES---------Develops a strategic plan for career services, cultivating employer relationships and organizing activities to connect students with employers-----------Develops and maintains MedCerts database of employer partnerships and career opportunities.---------Evaluate interactions between Career Coaches and students and implement regular coaching sessions---------Organizes job fairs, employer visits, employer-in-residence programs, career information sessions, mock interviews, and similar activities that promote career readiness and placement---------Working with colleagues in Geography sales and marketing teams as well as customers to identify, assess and prioritize market opportunities & customer pain points in Career Success---------Conducts assessments of the effectiveness of MedCerts career services programs and activities to ensure continuous improvement-----------Work with the internal team to identify opportunities to improve on student experience and outcomes-----------Prepare and present material at internal and external meetings, both in person and virtually-----------Ensure accurate biweekly forecasting and performance monitoring is maintained-----------Acquire an in-depth knowledge of MedCerts programs and student personas---------Follow industry trends locally and nationally to anticipate future talent needs---------Report on successes and areas needing improvements---------Lead team and departmental meetings---------Create departmental presentations as needed---------Continually coach and develop staff--REQUIRED QUALIFICATIONS---------Bachelor's Degree---------A self-starter with the ability to work independently---------Proven ability to influence change---------Three years of experience in sales, job placement, staffing, and/or recruitment---------Excellent oral and written communication---------Work effectively in a fast-paced changing environment---------Managerial courage- willingly tackles difficult topics and conventional thinking, doesn't hold anything back that needs to be said---------Student focus- the ability to always keep the student at the center of everything we do. Makes decisions and guides efforts to improve and expand value for students---------Ability to use digital tools and databases to create scalable processes---------Experience managing, coaching and developing customer facing staff--PREFERRED QUALIFICATIONS---------Master's Degree---------Experience using Salesforce---------Experience with social media platforms---------Understanding of Healthcare careers and career paths

Keywords: MedCerts, Livonia , Career Service Leader, Other , Livonia, Michigan

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