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Shift Lead

Company: Taco Bell - TT Management Company
Location: Livonia
Posted on: January 8, 2021

Job Description:

The Taco Bell Shift Lead role will support the RGM by running great shifts in a self-sufficient manner, taking ownership and responsibility to solve problems, seeking help from others when appropriate, and be willing to provide help and guidance to others.Responsibilities:

  • Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
  • Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
  • Ensure that all employees present a neat clean appearance and wear company uniform.
  • Personally demonstrate that Customer needs are the highest priority.
  • Ensure food safety, quality and accuracy of orders.
  • Resolve customer complaints quickly while maintaining positive customer relations.
  • Greets customers with a smile, is polite and pleasant when speaking with customers.
  • Works with urgency.
  • Works with management and fellow employees.
  • Cooperation with peers work with fellow employees as part of a team, helps others when they need a hand.
  • Demonstrates a positive and enthusiastic attitude with co-workers.Attendance
    • Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work.
    • Understands and uses approved time keeping system, including accurately recording all hours worked.Initiative and Energy
      • Takes action without being told, goes beyond what is simply required and maintains a high activity level.Developing People
        • Provide regular feedback to the RGM on the performance of Team Members.
        • Provide ongoing constructive and complimentary feedback to Team Members.
        • Actively participates in the training of Team Members.
        • Handle conflicts constructively and works with RGM to achieve resolution.
        • Ensuring Consistent Customer SatisfactionActing Like an Owner
          • Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.
          • Oversee proper product preparation, rotation, portioning, cooking and holding times.
          • Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
          • Perform other duties as required by manager.Job Requirements and Essential Functions:
            • Strong preference for internal promote from either Service or Food Champion position.
            • Must be at least 18 years old.
            • Must pass background check criteria and drug test.
            • Must have reliable transportation.
            • Able to do basic business math.
            • Able to stock shelves and coolers.
            • Able to oversee and manage subordinate employees and provide direction.
            • Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.
            • Able to clean the parking lot and grounds surrounding the restaurant.
            • Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
            • Able to successfully acquire Certified Professional Food Manager certification (ServSafe/National Registry)You are applying for a position with a franchisee or licensee of Taco Bell, not Taco Bell Corp. or any of its affiliates. Franchisees and licensees are independent business organizations, who will be your only employer if hired, and who are responsible for their own employment practices, including setting their own wage and benefit programs.This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.Brand: Taco BellAddress: 15055 MIDDLEBELT ROAD Livonia, MI - 48154Property Description: 002743 - Middlebelt Road - Livonia, MIProperty Number: 002743

Keywords: Taco Bell - TT Management Company, Livonia , Shift Lead, Other , Livonia, Michigan

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