Float Teller
Company: Flagstar Bank
Location: Livonia
Posted on: May 15, 2022
Job Description:
The teller is responsible for interacting with customers and
providing exceptional service by greeting them as they enter one of
our branches, and by processing financial transactions in an
accurate, efficient, and friendly manner while maintaining
operational standards. This position requires professional
conversations with customers to identify their needs for additional
services and by introducing them to a banker. This entry level
branch position is primarily responsible for processing
transactions in the branch and will be responsible for assisting
the team in meeting branch goals.Job Responsibilities:
- Process Transactions/Customer Service. Greet customers and ask
questions to determine their needs. Process financial transactions
(cash and non-cash bank transactions, balance inquiries, cashier's
checks, money orders, cash advances with credit cards, etc.) in an
accurate and efficient manner in accordance with operational and
regulatory guidelines. Assist with customer questions and/or issues
relating to their accounts. The Teller position is one of the
primary transaction positions within a branch.
- Meet and exceed Teller referral expectations by acquiring and
maintaining knowledge of bank products and financial services.
Educate customers on bank products and financial services and make
referrals to a banker when a potential opportunity has been
identified. This may include participation in 'Call Nights'.
- Maintain operational standards including balancing cash drawers
at the end of each shift, processing CTR reports and transactions,
and opening and closing procedures of the branch. - May also
include ATM and vault balancing, opening and closing procedures of
the branch, etc. Acquire and maintain up-to-date knowledge of
applicable policies, procedures, guidelines and bank operating
systems
Job Requirements:
- 6+ months cash handling experience required
- 6+ months of finance, sales or customer service experience
required
- HS Diploma, GED or Foreign Equivalent, required
- Ability to welcome and establish relationships by getting to
know every customer in order to provide an outstanding customer
experience.
- Demonstrated computer proficiency
- Educate clients on bank products and financial services and
make referrals when a potential opportunity has been
identified
- Strong listening, verbal and written communication skills
- Demonstrated ability to work well in a team environment
- Demonstrated ability to follow company policies, guidelines and
procedures
- Strong attention to detail and ability to multi-task
- Demonstrated ability to maintain confidentiality using tact and
diplomacy
- Maintain professional dress attire and demeanor
- Ability and willingness to work branch hours, including
weekends and some evenings
- L-Hrly
Keywords: Flagstar Bank, Livonia , Float Teller, Other , Livonia, Michigan
Didn't find what you're looking for? Search again!
Loading more jobs...