Training and Communications Specialist
Company: Pet Supplies Plus
Location: Livonia
Posted on: August 3, 2022
Job Description:
TRAINING AND COMMUNICATIONS SPECIALISTThe Training and
Communications Specialist is responsible for LMS administration,
training material design and facilitation, and with managing the
flow of communications from Pet Central to the field leaders,
stores, and franchisees. In addition, this role provides direct
support to the Communication & Training Teams.PRIMARY
RESPONSIBLITIES
Designing clear and effective
computer-based/web-based, self-study, and instructor-led course
materials. Developing & facilitating onboarding and training
materials for Wag N Wash stores and owners. Leading the scheduling
and tracking of all training, including new store and owner
training, merchandise training and product training
implementation.Demonstrating facilitation skills to a diverse
audience with varying needs. Collaborating with subject matter
experts, stakeholders, and Store Operations to develop topical
information into a final product. Owning and overseeing training
administration and reporting.Administering the Learning Management
System.Managing the store communications site and all
administrative functions, including adding new users, updating
store alignment, resetting passwords, managing dashboards, and
categories.Coordinating with all departments at Pet Central to
ensure all documented Standard Operating Procedures (SOPs) are up
to date, formatted correctly, and easily searchable. Providing
backup for reviewing and gatekeeping all messages, tasks, and
documents distributed to the field by thoroughly reviewing for
content, structure, spelling, and grammar.Reacting quickly to
urgent Store Communication requests if the Operations and
Communications Specialist is unavailable.Managing and responding to
training and communication support tickets in Service Desk
Plus.Performing miscellaneous duties and requirements related to
training, operations, and communication. POSITION REQUIREMENTS
A bachelor's degree in a related
field. 2+ years' experience in developing training-related content
preferably in a retail or customer service environment.Experience
with learning management system administration, preferably Adobe
Captivate Prime.2+ years' experience in communications, operations,
or customer service-related fields, preferably in a retail or
customer service environment.Solid analytical, problem-solving, and
customer interaction skills.Exceptional verbal and written
communication skills.Highly organized with the ability to manage
multiple assignments simultaneously.Ability to learn quickly and
work independently with minimal supervision.Excellent skills with
MS Office programs (Word, Excel, PowerPoint, Outlook) along with
eLearning/instructional design software (Captivate, Articulate,
Adobe Premier Pro, CanvaStrong customer service
orientation.Experience developing online learning
(computer/web-based training).Pet Supplies Plus is focused on
making it easier to get better products for your pet. With 650
locations in 40 states, the stores have a streamlined design making
it easy to navigate a wide assortment of natural foods, hard goods
and pet services. Friendly, knowledgeable staff get to know each
pet and their owner by name and provide playful store experiences
to remind them just how fun it is to own a pet. Pet Supplies Plus
stores are large enough to house an incredible variety of food and
equipment, yet small enough to still feel neighborly.Pet Supplies
Plus is ranked No. 20 overall in Entrepreneur Magazine's 2022
Franchise 500 - list and is the Top Full-Service Pet Supplies
Franchise for its exceptional performance in areas including
financial strength and stability, growth rate and system size. For
more information, please visit www.petsuppliesplus.com. - -EOE
STATEMENTWe provide equal employment opportunities to all
applicants for employment without regard to race, color, religion,
sex, national origin, age, disability, or genetics. In addition to
federal law requirements, the company complies with applicable
state and local laws governing nondiscrimination in employment in
every location in which the company has facilities. This policy
applies to all terms and conditions of employment. -
Keywords: Pet Supplies Plus, Livonia , Training and Communications Specialist, Other , Livonia, Michigan
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