Account Specialist (Hybrid)
Posted on: January 17, 2023
Job Opening: Customer Account SpecialistPay Rate: $21-22 per
hour + Uncapped Bonus Earning Potential Location: Ann Arbor, MI
Remote: Onsite for 2 months, with Hybrid Remote flexibility there
forward! Benefits: Full Benefit Package, Direct Placement Schedule:
8-5 M-F. On Monday and Friday, you work remote. On T,W,TH you work
onsite. Tuesdays are bagel day! NOTE: Cabinet or related industry
experience is a bonus but not required. JOB SUMMARY FOR THE
CUSTOMER ACCOUNT SPECIALIST: To provide non-scripted customer
service (over the phone, and via email) for the 2nd largest Cabinet
manufacturer in America.
- Answering calls, chats and emails in a fast-paced environment
to assist our customers challenges, training needs, and general
support. Manage the customer's complete order lifecycle from lead
recognition to referral. Responsible for understanding and
anticipating the needs of the customer and building a long-term
post-sales relationship.PRINCIPAL FUNCTIONAL RESPONSIBILITIES OF
THE CUSTOMER ACCOUNT SPECIALIST:
- Communicate with customers via phone/email/chat and build the
relationship through high levels of service.
- Deliver an exceptional end to end order entry experience,
focusing on order accuracy and being responsive to escalation
concerns that are generated from our customers.
- Act as a product consultant, articulating technical product
specifications, features and benefits and making recommendations
based on customer needs both internally and externally
- Advocate for the customers success by anticipating challenges,
removing barriers, and working cross-functionally to drive timely
and accurate job completion by communicating schedules with
designers, installers and end customers.
- Sustain process standards including accuracy and flexibility in
an ever-changing environment in order to provide the highest
service levelShould you like to HEAR MORE, Please apply today or
feel free to email if you have any questions or special inquiries!
About Aston Carter: Please Note: Scammers are posing as Aston
Carter. We'll never contact you via Gmail, Telegram, or WhatsApp
and we'll never solicit money from you. At Aston Carter, we're
dedicated to expanding career opportunities for the skilled
professionals who power our business. Our success is driven by the
talented, motivated people who join our team across a range of
positions - from recruiting, sales and delivery to corporate roles.
As part of our team, employees have the opportunity for long-term
career success, where hard work is rewarded and the potential for
growth is limitless. Established in 1997, Aston Carter is a leading
staffing and consulting firm, providing high-caliber talent and
premium services to more than 7,000 companies across North America.
Spanning four continents and more than 200 offices, we extend our
clients' capabilities by seeking solvers and delivering solutions
to address today's workforce challenges. For organizations looking
for innovative solutions shaped by critical-thinking professionals,
visit . Aston Carter is a company within Allegis Group, a global
leader in talent solutions. The company is an equal opportunity
employer and will consider all applications without regards to
race, sex, age, color, religion, national origin, veteran status,
disability, sexual orientation, gender identity, genetic
information or any characteristic protected by law. If you would
like to request a reasonable accommodation, such as the
modification or adjustment of the job application process or
interviewing process due to a disability, please call or email for
other accommodation options. However, if you have questions about
this position, please contact the Recruiter located at the bottom
of the job posting. The Recruiter is the sole point of contact for
questions about this position.
Keywords: Careerbuilder-US, Livonia , Account Specialist (Hybrid), Other , Livonia, Michigan
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