Remote Member Services Advocate
Company: AAA Life Insurance Company
Posted on: January 23, 2023
Remote Member Services Advocate2130-418
Operating within the core values and operating principles of the
organization, the Member Service Advocate is responsible for
supporting all lines of insurance processing; generating
enrollments and providing member service through inbound and
outbound calling programs, and performing administrative tasks
based upon member inquiries and requests. The goal is to exceed
member expectations for the products we market and the services we
provide and allow them an easy way of doing business with AAA Life
Demonstrate and continue to develop detailed and working knowledge
of all AAA Life products and processes associated with providing
service to the member.
Responsible for handling member inquiries and providing resolution
to problems that may require additional escalation in a way that
reflects the Member Experience philosophy of Speed, Accuracy and
Exhibits strong communication and teamwork qualities and be able to
deliver information confidently to members.
Follows appropriate procedures to approve and process reinstatement
forms within guidelines.
Enroll members in coverage as opportunities are presented.
Assist management in the receipt and resolution of insured's and
Consistently leverage our brand and our commitment to creating a
positive member experience.
Transfer and/or redirect members to other AAA Life Insurance
departments and contacts when necessary.
Maintain appropriate skills, knowledge, and level of quality for
the position and take personal accountability and ownership of
initiatives and requirements in support of future growth.
Receptive when direction and feedback is delivered from
Provide peer guidance and subject matter expertise on standard
processes/procedures and department functions once trained.
Provide service leveraging a variety of resources to include
technical and manual tools to successfully perform the functions of
Display integrity in all interactions and model personal
accountability to deliver on commitments.
Performs other duties as assigned.
Must be able to work the hours of Monday-Friday, 10:30am-7pm CST,
with rotating Saturdays, 8am-noon CST
This is a fast paced call center environment
What We Offer
A collaborative, energetic work-environment where you can put your
passion for people to work.
Virtual on-the-job training
Medical, Dental, Vision, Life and Disability coverage with generous
Performance-based incentive plan
401k available with a Company match
Holidays and Paid Time Off
AAA Basic Membership
High School degree required; some college level coursework
Must be able to obtain a life insurance license as business needs
Completion of insurance industry or LOMA coursework highly
Minimum 2 years' experience in a customer service related position
required where there is a high value placed on the customer/member
experience; insurance/call center experience preferred.
Basic understanding and knowledge of life insurance company
operations, policies and procedures and knowledge of various
insurance products preferred
Perform accurate mathematical calculations (addition, subtraction,
multiplication and division.)
Must be flexible in their personal schedules and be willing to work
overtime and weekends as business dictates.
Prior experience navigating and operating multiple computer
applications and telephone technologies desired.
Any City, United States
Keywords: AAA Life Insurance Company, Livonia , Remote Member Services Advocate, Other , Livonia, Michigan
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