Member Service Representative
Company: People Driven Credit Union
Location: Livonia
Posted on: January 28, 2023
Job Description:
About People Driven Credit UnionPeople Driven Credit Union
(PDCU) has been serving the community for 90 years. We strive to
surround ourselves with smart, passionate people who are curious
and can apply experience and insight. People Driven believes in
mutual success built on cultivation of long-term employee, member
and vendor relationships.Do you love to provide excellent service,
multitask and have a high attention to detail? We are seeking an
experienced customer service/sales representative to serve our
members promptly and professionally while conducting monetary
transactions.Essential Functions:
Greet customers and welcome them to
PDCUProcess transactions for members accurately and quickly while
meeting regulatory compliance requirementsAnswer basic customer
inquiries regarding interest rates, service charges, and account
histories while complying with disclosure requirements, regulations
and consumer privacy policies. Identify how to make financial
services more convenient for members by finding the right solutions
for members and recommending additional products and services and
special promotions. Job Requirements
High School graduate or equivalent
required Experience in cash handling, sales, or customer service is
preferredKnowledge, Skills and Abilities:
Strong problem solving skillsSpeed,
accuracy, and confidentiality in processing detailed
transactions.Adaptable and willing to work flexible working hours
including Saturdays.Excellent attendance and punctualityStrong
member/employee service orientation, with a passion for delivering
superior service/resultsExcellent verbal, written, and
interpersonal communication skills, with the ability to exhibit a
pleasant disposition under all circumstancesCapable of handling
conflict and difficult conversations, multiple concurrent tasks and
constant interruptionsGood organization and time management
skillsTech savvy with good working knowledge of word processing
software, spreadsheet software, e-mail software, use of the
Internet and the ability to learn internal use software.
BenefitsPeople Driven Credit Union recognizes the importance of
comprehensive benefits for you and your family. We offer Medical,
Dental, Vision, Long-term disability, 401k, Life Insurance, Paid
Vacation and Tuition Assistance. Must be able to pass a drug
screening test, background check and credit report
Job Posted by ApplicantPro
Keywords: People Driven Credit Union, Livonia , Member Service Representative, Other , Livonia, Michigan
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