Customer Service Rep
Company: Republic National Distributing Company
Location: Livonia
Posted on: March 16, 2023
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Job Description:
Overview Handles customer service inquiries and problems via the
telephone, recording consistent problem areas. May include minimal
selling or promotion of products or services. Uses computerized
system for tracking, information gathering, and/or troubleshooting.
Responsibilities * Receive orders via telephone and fax from
customers and sales personnel for manual entry into order entry
system. Obtains management approval for orders on allocated or
"frozen" products. Enters and tracks special type orders including
pick-up & send, warehouse breakage, customer un-saleables and
return authorizations. Input changes submitted by CAMs for Sam's
and Costco. Input customer's "Hardcoding" for sales personnel.
Assist the Inventory Control manager with data entry on inventory
counts. Assist accounts receivable with updating expired permits,
verify customer release from states list filing and mail-outs
(periodically). Assist with distribution of incoming mail.
Functions as primary relief for the switchboard operator.
Qualifications High school diploma; one to three months related
experience, and/or training preferred; or equivalent combination of
education and experience. 10 key by touch. Ability to work
overtime. We are an Equal Opportunity employer.
Keywords: Republic National Distributing Company, Livonia , Customer Service Rep, Other , Livonia, Michigan
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