Full Time Teller - Livonia Branch
Company: Lake Michigan Credit Union
Location: Livonia
Posted on: May 16, 2023
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Job Description:
Job Summary:The Teller I role is responsible for receiving and
processing LMCU Member transactions including, but not limited to,
cash and check processes, deposits, transfers, and loan payments.
Assists members with account maintenance and changes. Collaborates
with branch staff to cross-sell and increase member share of
wallet. Ensures security and compliance procedures are followed in
all transactions.Responsibilities:* Independently receives and
processes customer financial transactions including: deposits,
withdrawals, transfers, and loan payments. Follows check
procedures, check/cash handling processes, and ensures accuracy in
all transactions. Educates and supports members to utilize LMCU
Online Banking Portal. Provides exceptional member service, adheres
to I AM LMCU guidelines, and contributes ideas to improve member
experience.* Performs the following with assistance: utilizes
technology such as CRM and Symitar to effectively support members
and employees. Conducts problem-solving strategies resulting in a
win-win solution for both the member and LMCU. Completes voided
transactions, account maintenance, CD maintenance, process
disputes, stop payments, payroll distributions, Card Services
requests, check order requests, basic loan payment information,
closing accounts, member account changes, and fee schedules, both
accurately and efficiently.* Collaborates with branch staff to
effectively cross-sell products and services, and close deals to
increase member share of wallet.* Follows established procedures
and guidelines for check holds, outgoing funds, non-member
transactions, and safe deposit boxes.* Follows security procedures
and ensures appropriate steps are taken to correct unsatisfactory
conditions.Preferred Education and Experience:* One to three years
of similar or related experience. Cash handling and customer
service experience is strongly preferred.* Excellent written and
verbal communication skills.
Keywords: Lake Michigan Credit Union, Livonia , Full Time Teller - Livonia Branch, Other , Livonia, Michigan
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