Claims Administrative Professional I
Company: AAA Life Insurance Company
Location: Livonia
Posted on: May 21, 2023
Job Description:
Claims Administrative Professional IUS-MI-LivoniaJob ID:
2023-1188Type: Regular Full-Time# of Openings: 1Category: Customer
Service/SupportLivoniaOverview
AAA Life is seeking a Claims Administrative Professional! By
joining AAA Life, you will have the opportunity to strengthen the
name and reputation of the brand that millions have come to rely
upon for financial piece of mind. We are company dedicated to our
members and our employees! We value the outstanding attributes and
contributions of our associates to build an inclusive,
collaborative and innovative workplace where all employees are
engaged and feel they belong. Delivering our company's promise to
members is what drives each of our associates every day!
We offer a dynamic work environment, excellent benefits, and
competitive compensation, that will allow you will exercise your
potential to innovate, finding ways to increase efficiency and
improve our business processes.
Consistent with our service philosophy of speed, accuracy, and
style, this individual performs multiple administrative processes
to support the Claims Department including handling inbound
telephone calls from claimants, processing invoices from medical
facilities, ordering medical records, and processing lifetime
membership benefits. These administrative tasks will require the
individual to Interact and communicate with AAA Members, vendors,
medical facilities, other business partners, and AAA Clubs..
Interactions may occur via telephone, electronically, in writing,
or face to face. Also may prepare and update forms, reports, and
correspondence.
ResponsibilitiesPosition Responsibilities
- Answers incoming calls from members, agents, and beneficiaries
reporting new claims; provides status to members/beneficiaries
- Responds to general customer inquiries applying standard
company letters. May also respond via telephone in some
situations.
- Process vendor, medical, and other related invoices for
claims.
- Review and processes various reports within the claims
department. Reports may include reinsurance worksheet report,
premium received after death report, and other reports that
identify missing claim information. Contact agents via e-mail and
telephone to advise them of a death claim has been reported for one
of their clients' and to notify them when the claim has been
finalized.
- Review notice of death on travel accident policies to settle
whether or not a premium refund, coverage change, or new claim
should be processed and forward work item to appropriate team or
work queue for handling.
- Import claim documentation into workflow system for historical
purposes.
- Processes lifetime membership benefits for surviving spouse
after death claim processing has been completed.
- Processes department of insurance inquiries from consumers whom
are trying to locate life insurance policies for their deceased
loved ones.PM21QualificationsRequired Experience
- Completion of LOMA281 and LOMA291 within 12 months of
hire.
- Experience in Customer Service, preferably in a high telephone
call environment, preferred
- Basic knowledge of Life Insurance, HIPAA, and Privacy Act/Laws,
preferred.
- Proficient using internet based applications and Microsoft
office products, specifically Word and Excel.
- Able to perform basic mathematical calculations to include
reconciliation of accounting ledgers, addition, subtraction,
multiplication, division, and percentages.
- Must have the ability to follow oral and written instructions,
multitask, and demonstrate proficient interpersonal skills
- Able to communicate and work optimally within a diverse
environment.
- Able to work hours as required by business needs (may include
flex scheduling, irregular hours, weekends, and
holidays)Benefits:We offer a variety of social programs, flexible
work hours and family-friendly benefits to all of our employees.
- Pension and Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Hybrid Work Environment
- 401K
- Support for Community Involvement This job requires the ability
to perform duties contained in the job description for this
position, including, but not limited to, the above requirements.
Reasonable accommodations will be made for otherwise qualified
applicants as needed to enable them to fulfill these
requirements.PI216929481
Keywords: AAA Life Insurance Company, Livonia , Claims Administrative Professional I, Other , Livonia, Michigan
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