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New Business Professional II

Company: AAA Life Insurance
Location: Livonia
Posted on: May 27, 2023

Job Description:

OverviewWho we are:At AAA Life, we strive to maintain a collaborative work environment with shared responsibilities that puts the member first and provides great service to the AAA club partners.As a people-centric organization, we focus on the development of all associates and providing opportunities to help them succeed. Here, you will exercise your potential to innovate, finding ways to increase efficiency and enhance our business processes.Our goal is to develop an environment that attracts, cultivate and inspires excellence so that all of our associates have an exceptional AAA Life experience.What you will do:As a New Business Professional, you will process life and annuity applications ensuring each case is effectively managed to minimize turnaround time and maximize customer satisfaction. This may include reviewing confidential, sensitive, documents for completion and accuracy; ordering medical records and moving the case to completion.Note: Must be willing and able to work 12:30pm to 9:00pm shiftThis role may also:* Process reinstatements, and conversions.* Generates reports, correspondence and form letters for additional information, document files and follows ups.* Reviews and processes new applications for life insurance and annuity products.* Handles customer inquiries to include agents and members.By joining AAA Life, you'll become a part of an iconic brand built on a solid foundation of trust. As part of AAA, members trust that AAA Life will provide them with exceptional member service and be there for them at the time of a claim. Delivering our company's promise to members is what drives each of our associates every day.Handles customer inquiries to include agents and members.Performs other related duties as assigned.Responsibilities* Excellent Verbal and Written Communication skills.* Able to review data/documents for accuracy and consistency' take action to prevent mistakes; follow procedures closely; keep records accurate and up to date.* Able to interpret situations and information objectively when stressed; remain calm and professional in potentially volatile or emotionally charged interactions; maintain high productivity in stressful situations; maintain high performance in the face of setbacks or rejections; view failures objectively and rebound quickly.* Able to demonstrate mastery of the technical/functional skills necessary for performing own job.* Able to gather appropriate data and diagnose the cause of a problem before taking action; separate causes from symptoms; apply lessons learned from others who encountered similar problems or challenges; anticipate problems and develops contingency plans to deal with them; develop and evaluate alternative courses of action.QualificationsRequired Experience:* 1 -2 years' experience in process oriented customer service role.* High School diploma or equivalent and some college level coursework required* Strong Computer and Data Entry skills* Proficient with MS Office software* Experienced with internet based systemsBenefits:* We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.* Pension and Retirement Plans* Medical, Dental and Vision Coverage* Paid Time Off* Paid Parental Leave* Hybrid Work Environment* 401K* Support for Community InvolvementWe work hard to embrace diversity and inclusion and encourage everyone at AAA Life to bring their authentic selves to work every day.Posted Salary RangeUSD $17.93 - USD $26.89 /Hr.* For the states of California, Colorado, New York and Washington the pay scale is $37,288.00 to $55,932.00

Keywords: AAA Life Insurance, Livonia , New Business Professional II, Other , Livonia, Michigan

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