Quality Assurance and Training Lead

Company: VirtualVocations
Location: Livonia
Posted on: April 6, 2025

Job Description:

A company is looking for a Quality and Training Lead.
Key Responsibilities

Develop and maintain a quality assurance framework for Trust & Safety support teams
Define QA scorecards and feedback mechanisms to ensure policy adherence
Design and execute training programs and maintain training materials

Required Qualifications

3+ years of experience in Quality Assurance, Training, or Learning & Development
Proven experience in designing QA programs and training initiatives
Strong analytical skills for interpreting QA data
Familiarity with Trust & Safety principles and risk mitigation strategies
Experience with QA tools and knowledge management systems

Keywords: VirtualVocations, Livonia , Quality Assurance and Training Lead, Other , Livonia, Michigan

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