Member Benefits Specialist
Company: Michigan Farm Bureau
Location: Lansing
Posted on: January 27, 2026
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Job Description:
Member Benefits Specialist US-MI-Lansing Job ID: 2026-8529 Type:
Regular Full-Time of Openings: 1 Category: Marketing Farm Bureau
Center Overview Member Benefits Specialist Objective Manage a
diverse portfolio of member benefit programs to maximize member
value and satisfaction. Oversee vendor partnerships, ensure
contract compliance, and evaluate program performance using data,
surveys, and industry insights. Identify and pursue opportunities
for enhancement or expansion, offering strategic recommendations to
inform decision-making. Support training and marketing initiatives
to drive awareness and utilization, ensuring all offerings align
with organizational goals and deliver measurable impact.
Responsibilities Member Benefits Specialist Responsibilities Manage
and maintain a portfolio of member benefit programs and serve as
the primary liaison with external vendors and partners offering
discounts or services to members. Monitor vendor contracts and
agreements to ensure compliance, renewal timelines, and quality of
member experience. Evaluate the performance and usage of member
savings programs using data, surveys, and analytics. Prepare
reports on program performance and make recommendations for
improvements. Identify opportunities to enhance or expand offerings
based on member needs, industry trends, and partner performance.
Collect and analyze feedback to improve benefit/savings programs
and ensure member satisfaction. Collaborate with the Brand and
Content Marketing Manager to promote benefit programs through
print, digital, email and social media. Assist in the development
of member benefit promotional materials and outreach strategies to
boost awareness and participation. Serve as a primary resource on
member savings and benefit programs, effectively communicating with
new employees, agents, agent staff, customer service teams, MFB
field staff, and county administrative managers to provide clear
and accurate information. Work closely with membership, customer
service, field staff and CMM staff to ensure seamless integration
and delivery of benefit programs. Address and resolve issues or
concerns raised by members regarding benefit access or quality.
Qualifications Member Benefits Specialist Qualifications Required
Bachelor’s degree required, or equivalent experience may be
considered. Keyboarding skills of 50 wpm with accuracy required.
Computer and data entry skills required. Working knowledge of
e-mail programs and protocol required. Preferred One to three years
customer relations experience preferred. Sales experience
preferred. Customer Relationship Management System experience
preferred. Accounting skills preferred. Knowledge and practical use
of Microsoft Office and Adobe products preferred. Note: Farm Bureau
offers a full benefit package including medical, dental, vision,
and 401K. PM19 All qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran. PIbed5690c532e-37156-39541196
Keywords: Michigan Farm Bureau, Livonia , Member Benefits Specialist, PR / Public Relations , Lansing, Michigan
