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Senior Consultant - Partner Enablement (Customer Success)

Company: CIBER
Location: Livonia
Posted on: April 30, 2021

Job Description:

Make a difference Ciber Global wants you. Come build new things with us and advance your career. At Ciber Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.Responsibilities: Facilitate partner/client workshops remotely with strong expertise in designing and implementing enterprise software in a client-facing and/or team mentorship/leadership role within the Partner Community (Meet with partners and architect solutions to integrate HR, payroll, and ERP systems). Experience in gathering system requirements, designing, testing, training, defining procedures and implementing solutions on a global scale under strict business deadlines. Experience implementing best practices to meet client requirements. Design and deliver integrations training for global partners and internal hires. Provide architecture and implementation consulting to system integrators. Advocate for partners on several client product decision teams (PDTs). Coach complex global implementation projects and provide expertise on the client Suite providing direction to Partner project team members. Ability to work independently and run multiple concurrent assignments on partner and client facing engagements. Manage stakeholder expectations, demonstrating thought leadership and the ability to influence at all organization levels. Create Business Requirements and Technical Documentation resulting from mapping sessions to provide proposed solutions for client approval - must have this skill to be able to Coach/Mentor the partners. Ensure quality, by overseeing accuracy, completeness and compliance of the Partner project deliverables. Guide and direct the Partner project team to ensure the successful delivery of the projects in hand. Coordinate, direct and oversee work done by consultants and/or partners on project activities. Support Partner pre-sales activities such as proposals and scope of work writing, client presentations, etc. (must be able to validate Partner Estimates for potential new clients). Participate in internal initiatives. Develop and assist in the roll-out of processes for efficiency and improvement. Mentor and develop other consultants, in both internal and partner teams, to improve the quality of engagements and strengthen the overall global services consulting practice. Requirements: Five years of consulting experience implementing global enterprise solutions and software. Desire and ability to learn new aspects of suite quickly to support partner core delivery teams. Cross trained on more than one area of expertise or the willingness to do so within the next six months. Experience with Logic based roles (mathematical and science concepts) thinking logically and being able to process complex work processes and in the design and implementation of the client suite. Prior knowledge of payroll, time and scheduling concepts is required for this role - must have experience in HCM (Human Capital Management). Demonstrated effective teamwork across diverse solution delivery teams. Excellent communication skills both written and verbal, with the ability to present complex issues to multi-level audiences throughout the company and customer executives. Ability to balance both Analytic and Creative problem solving. Knowledgeable of and understands common implementation principles and lifecycle. Capability to exercise mature judgement. Excellent customer relationship management and business acumen. Strong persuasion skills. Ability to work on a dynamic, customer-focused team. Multilingual skills are a Major Plus (Spanish, French, German, Portuguese etc). Knowledge of Scripting languages such as Java Script, Perl, etc. Travel: Ability to travel up to 10-25%, with potential for international travel (if and when travel starts again). Education: Bachelor's degree or equivalent experience. At Ciber Global our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Find a purpose Help clients embrace emerging technologies. Create inventive solutions and meet intriguing client challenges. Solve, fix, design and innovate. Be a part of something bigger by helping clients go digital, create engaging customer experiences and transform their business. Move ahead Our success as a company is built on practicing inclusion and embracing diversity. Ciber is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At Ciber, our differences are embraced and celebrated. Ciber Global is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. Ciber is proud to be recognized as a National Minority Supplier. National MBE Certification has been issued to Ciber Global, LLC by the Michigan Minority Supplier Development Council. About Ciber Founded in 1974, Ciber partners with organizations to develop technology strategies and solutions that deliver tangible business value. Ciber Global is a consulting, outsourcing and business solutions integration provider and partner with offices across the United States and India. Ciber's strength is enhanced by its parent company, HTC Global, a growing technology innovation and execution leader with 11,000 employees worldwide. HTC Global helps its clients reimagine technology to reach business goals.

Keywords: CIBER, Livonia , Senior Consultant - Partner Enablement (Customer Success), Professions , Livonia, Michigan

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