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IT Desktop Technician

Company: G-TECH Services, Inc.
Location: Livonia
Posted on: January 13, 2022

Job Description:

**Job Description:** ****OPPORTUNITY TO TURN INTO A FULL-TIME DIRECT HIRE POSITION***This position will provide Level 1 and Level 2 support, Level 1 is provided via a Help Desk, Level 2 support can be in the IT Office or at the user's location. Technician needs to be able to install and configure new hardware and software, and provide technical support to users and customers.**Essential Duties and Responsibilities:**--- Provide Level 1 Help Desk Support to the organization.--- Provide Level 2 support on Computers and workstations.--- Install and configure new hardware and software.--- Install and configure corporate standard software.--- Provide hardware support of standard computer equipment including printers and scanners.--- Provide technical support to users and customers on computers and software.**Education and Experience (required):**--- Associate degree or equivalent college coursework.**Education and Experience (preferred):**--- Computer Support Certification (CompTIA a+).**Skills, Knowledge and Abilities (required):**--- Be able to answer calls from users and troubleshoot issues.--- Work with a log tracking system to route logs to the proper support group.--- Have a minimum of 1 year of helpdesk support in a windows environment.--- Must be experienced in installation and troubleshooting all currently supported Windows operating systems.--- Must be experienced in installation and troubleshooting all currently supported versions of Microsoft Office.--- Must have proven experience in researching and interpreting technical documentation.--- Must have strong written and verbal communication skills.--- Must have valid driver's license.**Skills, Knowledge and Abilities (preferred):**--- CompTIA A+ Certification--- Knowledge of Network devices--- Knowledge of Active Directory**Category** _IT Helpdesk / Support_**Function** _Information Technology_**Req ID** _JN -102021-116655_

Keywords: G-TECH Services, Inc., Livonia , IT Desktop Technician, Professions , Livonia, Michigan

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