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Associate Consultant, Time & Attendance - Virtual, United States

Company: WorkForce Software
Location: Livonia
Posted on: January 21, 2023

Job Description:

About Us

WorkForce Software is the first global provider of workforce management solutions with integrated employee experience capabilities. The company's WorkForce Suite adapts to each organization's needs-no matter how unique their pay rules, labor regulations, and schedules-while delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, WorkForce Software is helping some of the world's most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and optimal performance. Whether your employees are deskless or office workers, unionized, full-time, part-time, or seasonal, WorkForce Software makes managing your global workforce easy, less costly, and more rewarding for everyone.

Over one thousand organizations with more than 4 million users in over 80 countries rely on WorkForce Software solutions to streamline compliance, reduce labor costs, provide more intuitive tools to their employees, and achieve strategic HR on a global basis.

The Associate Consultant works with more senior team members to help deliver our WorkForce Software (WFS) Suite (Time, Scheduling, Integrations, etc.) in a way that solves the unique business challenges for each customer. The Associate Consultant works with the Global Services project teams to help ensure the WFS Suite products being developed comply with the needs of the customer and are delivered successfully by gathering and defining the customer's documented workforce management business requirements and validating their expected results. They continue to develop their skills in consulting, leadership client relationships, and in the knowledge of WFS Products by taking WFS product suite training courses and maintaining certifications.

Responsibilities

  • Responsible for participating in the gathering and identifying customer business requirements from users, customers, and other stakeholders. This includes creating, maintaining business requirement documents, noticeable use cases and process diagrams.
  • Participate and eventually help facilitate client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management Software
  • Help maintain requirements and keep records of important project artifacts in designated project repository
  • Organize multiple tasks and prioritize as needed to meet deadlines
  • Attend and participate in team meetings
  • Follow process and continuously improve skills by following procedures and processes established by the Consultant Competency Team Leaders
  • Provide status updates with Project Managers, customers, and stakeholders on project status
  • Partner with all WFS internal teams during project phases to ensure successful customer implementation
  • Assist internal WFS team with software testing along with roll out and go-live activities such as data loads and system initialization
  • Become familiar with aspects of labor laws and how they impact employers and their employees
  • Conduct web-based and on-site customer solution training workshops
  • Attend training courses and undertake self-learning as required to further develop the skills and knowledge necessary for continued success
  • Maintain WFS Product Suite certifications required to perform the role
  • Able to consider the customer needs in the development of strategic plans
  • Troubleshoot issues and escalate problems to appropriate technical experts
  • Track billable and non-billable project hours
  • Work on project implementation assignments and follows standard practices and procedures in analyzing situations or data

    Requirements
    • Entrepreneurial mindset required, as the role needs capability of rapidly shifting focus and responding to ever-changing conditions
    • Strong communication skills both written and verbal
    • Possesses basic problem-solving skills
    • Knowledgeable of and understand common implementation principles and lifecycle
    • Capability to exercise mature judgement
    • Demonstrates technical aptitude to learn quickly and adapts to new circumstances
    • Ability to work on a dynamic, customer-focused team and establish excellent working relationships
    • Demonstrates a strong desire to grow functionally and technically as a professional consultant
    • Familiarity with or background in HR, Payroll, or Workforce Management, considered a bonus

      Travel
      • Ability to travel up to 50%

        Education
        • Bachelor's degree or equivalent experience

          Why You Should Join the WorkForce Team?
          • Unlimited PTO
          • Flexible Hours / Work from Home Policy
          • 401k with Company Match
          • Performance Bonus
          • Career Development and Training - Be the CEO of your career!
            • Company paid LinkedIn Learning subscription.
            • Diversity, Equity, and Inclusion Initiatives including committees such as:
              • Women for Inclusion
              • Age: Unity Beyond Years
              • Racial Equality/Discrimination
              • Mental and Physical Ability
              • WorkForce Pride Network
              • Global Perspectives
              • Band of Veterans
              • Health and Wellness / Gym Reimbursement
              • Full Comprehensive Health Benefit Package
              • Parental Leave
              • Community Outreach Programs and Charitable Support

                This job description is not intended to be all inclusive, and employee will perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

                To maintain our goal of remaining a diverse and inclusive company, WorkForce Software advocates for and promotes a diverse, equitable, safe, and professional workplace where all people feel welcomed and empowered. We are committed to creating an environment that supports and celebrates the full range of our individual and collective differences, so that everyone can do their best and most innovative work, on the job and in our communities.

                WorkForce Software is committed to the full inclusion of all qualified individuals. As part of this commitment, WorkForce Software will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Talent Acquisition Department at careers@workforcesoftware.com, 1-833-987-3831.

                WorkForce Software is an Equal Opportunity Employer.

Keywords: WorkForce Software, Livonia , Associate Consultant, Time & Attendance - Virtual, United States, Professions , Livonia, Michigan

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