Guest Service Representative
Company: Embassy Suites by Hilton Detroit Livonia Novi
Posted on: August 6, 2022
We are in need of a guest service representative with customer
service experience to join our team of service professionals. The
position is primarily to provide ensure high standards of customer
service to all hotel guests.
Candidate must have both week day and weekend availability. Full
time or part time hours are available based on candidate
availability and preference.
If you are interested in joining a great company with lots of
opportunities for a dedicated individual, please complete an
Operate the hotel front desk including greeting and registering
guests, providing prompt and courteous service in person and over
the phone to ensure our guests have an exceptional stay.
-Greet customers immediately with a friendly and sincere welcome.
Use a positive and clear speaking voice, listen to understand
requests, respond with appropriate action, and provide accurate
information such as outlet hours and local attractions.
-Promptly answer the telephone using positive and clear English
-Complete the registration process by inputting and retrieving
information from a computer system, confirming pertinent
information including number of guests and room rate. Make
appropriate selection of rooms based on guest needs.
-Provide room keys and Hilton Honors welcome bags as
-Handle cash, make change, and balance an assigned house bank.
Accept and record vouchers, travelers' checks, and other forms of
-Perform accurate, moderately complex arithmetic functions using a
calculator. Post charges to guest room and House accounts using the
-Close guest accounts at time of check out and ascertain
satisfaction. In the event of dissatisfaction, research and attempt
to resolve problem within established guidelines; may include
turning problem over to a supervisor.
-Field guest complaints, conducting thorough research to develop
the most effective solutions and resolve complications.
-Retrieve messages and communicate the content to the guest.
Retrieve mail, small packages and facsimiles for customers as
Specific Job Knowledge and Skills:
Keywords: Embassy Suites by Hilton Detroit Livonia Novi, Livonia , Guest Service Representative, Sales , Livonia, Michigan
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