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Guest Service Representative

Company: Embassy Suites by Hilton Detroit Livonia Novi
Location: Livonia
Posted on: August 6, 2022

Job Description:

We are in need of a guest service representative with customer service experience to join our team of service professionals. The position is primarily to provide ensure high standards of customer service to all hotel guests.

Candidate must have both week day and weekend availability. Full time or part time hours are available based on candidate availability and preference.

If you are interested in joining a great company with lots of opportunities for a dedicated individual, please complete an application below.

Job Overview:

Operate the hotel front desk including greeting and registering guests, providing prompt and courteous service in person and over the phone to ensure our guests have an exceptional stay.


-Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
-Promptly answer the telephone using positive and clear English communication.
-Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs.
-Provide room keys and Hilton Honors welcome bags as appropriate.
-Handle cash, make change, and balance an assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment.
-Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest room and House accounts using the computer.
-Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines; may include turning problem over to a supervisor.
-Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications.
-Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.

Specific Job Knowledge and Skills:

Keywords: Embassy Suites by Hilton Detroit Livonia Novi, Livonia , Guest Service Representative, Sales , Livonia, Michigan

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