Emergency Shelter Case Manager- Hours 8:30-5pm
Company: Neighborhood Service Organization
Location: Detroit
Posted on: February 13, 2026
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Job Description:
Job Description Job Description Summary: The Emergency Shelter
Case Manager, as part of the Homeless Recovery Services team, and
in collaboration with the person served, is responsible for
providing assessment, case plan development, and facilitating
access to housing, primary and behavioral healthcare, substance
abuse treatment, employment opportunities, and other mainstream
benefits. The Emergency Shelter Case Manager provides services to
an assigned caseload under the supervision of the Program Manager
of Shelter Services. Responsibilities: Intake and assessment of
clients entering Emergency Shelter. Develops service plans for
clients based on assessment and housing needs. Refer clients to the
Coordinated Assessment Model for housing placement. Provide a ‘warm
hand-off’ to supportive housing providers Assist clients requiring
a higher level of care in seeking and obtaining other housing
options including AFC placement, assisted living, independent
living, and/or nursing home placement. Assist clients in
understanding and abiding by their lease obligations. Provides
intensive support services until client is successfully housed.
Assist clients with referrals to primary and behavioral health
service and linking/coordination with State benefits. Documents
services within 24 hours for non-face to face services; 48 hours
for face-to-face services. Participates in team meetings and
presents information obtained through the screening and assessment
process Completes progress notes in two electronic record keeping
systems (HMIS & ECO) according to agency policy. Uploads all
required housing documents into HMIS & ECO. Maintains copies of all
housing related documents within the client’s record. Completes
Assessments in a thorough and timely manner. Completes a Case Plan
that addresses the needs and barriers identified during assessment
and establishes measurable goals and objectives within a specified
time frame. Completes and makes corrections to reports within time
frames requested by supervisor. Receives assignments, provides
weekly caseload reports and makes recommendations for client
services Follows through with assigned tasks. Participates in
supervisory meetings and team meetings. Identifies resources within
the community and assists clients to access resources such as
security deposit, furniture, and other household items. Develops
and maintains a working knowledge and relationship with providers
of resources for clients. Apprises managerial staff of service gaps
that affect clients’ functioning within the community. Professional
Skills: Professionally represents NSO and promotes NSO mission and
vision statements. Promotes a harmonious work environment.
Demonstrates expertise in his/her functional area, leveraging
unique core of knowledge and skills to achieve results. Ensures
consumer satisfaction through process of monitoring, improving, and
delivering excellence in program services. Is open to new
approaches and takes steps to increase knowledge, skills and
abilities, both from within and outside NSO. Demonstrates 5 pillars
Complies with contractual and regulatory requirements, as needed.
Fosters commitment, team spirit, pride and trust. Possesses good
work ethic, drive, energy, and persistence to achieve goals. Takes
accountability for job responsibilities. Able to anticipate and
bring about change when needed. Performs other duties as assigned.
Candidate Requirements: BA/BS/BSW in human services/social work or
related field Neighborhood Service Organization is an equal
opportunity employer and values diversity in its workforce. We
encourage applications from all qualified individuals, including
those with diverse backgrounds and those with disabilities.
Keywords: Neighborhood Service Organization, Livonia , Emergency Shelter Case Manager- Hours 8:30-5pm, Social Services , Detroit, Michigan
