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Front Office Specialist

Company: EyeCare Partners
Location: Livonia
Posted on: September 11, 2020

Job Description:

Job Description: Associated Retinal Consultants, P.C. Position Description Position: Medical Office Specialist GENERAL DESCRIPTION Medical Office Specialists perform a variety of clerical duties of a routine nature, including answering the telephone, scheduling appointments, posting on a computer system and preparing standard forms. Medical Office Specialists also perform some direct patient care including dilating and refracting patient's eyes. DUTIES AND RESPONSIBILITIES --- Pleasantly greets all patients and visitors, whether in person or by telephone. --- Answers questions, makes referrals and directs other calls to the appropriate person. --- Schedules patient appointments consistent with individual physician preference. --- Identifies any potential patient concerns and brings these issues to the attention of the Office Coordinator or physician as appropriate. --- Knowledgeable about insurance carriers and need for any referrals and/or prior authorizations required for various procedures and/or drugs; seeks additional information if needed. --- Knowledgeable about drug assistance programs and completes necessary patient enrollment in programs. --- Ensures that accurate procedure coding/charges for all procedures/drugs for all patients and correct diagnosis codes are used. --- Collects copays and outstanding balances from patients. --- Data entry and accurate keyboard skills to include entering patient charges into the practice management system, balance charges and receipts at the end of each day. --- After initial training period, expert Practice Management System skills required. --- Verifies and accurately records patient demographic, insurance and other information. --- Utilizes electronic mail and other instant messaging systems. --- May dilate and refract patient's eyes. --- May consent patient for treatment and procedures. --- May perform surgery scheduling and consenting for surgery. --- Prepare exam/treatment rooms by cleaning and stocking supplies. --- Provides consistent, excellent customer service. --- Travel to other ARC locations as assigned. --- Responsibilities may be dependent on specific location and not required of all employees in that position. --- Performs all other duties as assigned, which may include assisting in other departments within Associated Retinal Consultants and at other locations. REQUIREMENTS/QUALIFICATIONS: --- High School Diploma or equivalent. --- Proficient keyboarding skills, knowledge of database systems and comfortable with electronic mail and instant messaging systems. --- Analytical and problem solving skills. --- Strong oral and written communication ability. --- Excellent interpersonal skills to work effectively with others (teamwork) and provide superior customer service to patients. RELATIONSHIPS Reports to:Reports to Office Coordinator. All employees report to the company Administrator and Physician Partners. Work Schedule: Varies, but typically Monday through Friday with working hours ranging from 7:00 a.m. to 7:00 p.m. Potential for Saturday work hours depending on location.Work shift hours vary depending on employment status, but generally are 8 hours in length. FLSA Status: Non-exempt WORKING CONDITIONS: --- Moderate physical activity (standing, bending, sitting, walking, pulling and lifting) for most of the work shift. --- Clean office environment. --- Potential exposure to body fluids with direct patient contact. --- Possible hazardous chemicals. If you need assistance with this application, please contact (636) 227-2600 Please do not contact the office directly - only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Keywords: EyeCare Partners, Livonia , Front Office Specialist, Other , Livonia, Michigan

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