Office Experience and Events Specialist

Company: Boston Consulting Group
Location: Detroit
Posted on: May 2, 2025

Job Description:

Who We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll DoYou are a key member of the Office Experience (OE) team responsible for the staff & visitor experience of the office. You will team onsite at our Detroit location with other members of the OE Team to drive day-to-day operations of the office. Under direction of the Office Experience & Events (OEE) Manager, you will focus on the implementation of office hospitality and events ensuring the Detroit culture is upheld and our service standards are maintained. -What You'll Do:

• Own and manage the office affiliation calendar
• Implementing concierge service - including catering and meeting support
• Acting as a resource during office repairs, liaising with office experience team, building & vendors as necessary
• Act as on-site facilitator for event attendees during office happy hours and client meetings
• Partner with Office Experience & Events Manager on data analysis and management projects monthly
• Coordinate event communication - prepare guest lists and invitations, send confirmations, and track RSVPs
• Schedule and drive action items from affiliation committee meetings
• Plan weekly and monthly affiliation events according to the strategy set by the OEE Manager
• Plan & implement marquee affiliation events including retreat, holiday party and alumni events
• Develop and monitor budget estimates and options to ensure events remain within budget guidelines and office ethos
• Take ownership of the DET Office Calendar
• Coordination of event feedback, synthesize feedback for review by leadership
• Participate in Event Planner Network
• On-site management of requested meetings & events from other offices and teams
• Responsible for overall cleanliness of conference rooms and ensuring they have adequate supplies
• Coordinating with meeting organizers & office experience team to ensure all meeting needs are met, including catering, furniture arrangement, IT and other room set-up
• Develop and circulate marketing and communications, i.e. Insiders Guide, event communications, etc.
• Manage event and office contracting in conjunction with OEE Manager and BML
• Partner with OEE Manager on data analysis and management projects monthly
• Providing backup to the other members of the OE team as necessary, especially on days with multiple internal events or when other team members are out of office
• Additional office projects and tasks as assignedYou're Good At: -
  • Flexibly moving between being proactive and reactive mode with the ability to create and/or assess processes or better ways of delivering desired results
  • Proactively monitoring the office and events, anticipating the needs of our staff and visitors
  • Suggesting and soliciting creative ideas to keep our engagement & events fresh and motivating
  • Anticipating customer needs and having an uncanny attention to detail
  • Thinking on your feet - solving problems and handling difficult situations with poise, understanding and tact; possessing the ability to settle disagreements as they arise
  • Juggling competing priorities, keeping constant sight of the overall objectives
  • Generating excitement and enthusiasm among your peers and co-workers
  • Estimating and managing budgets, tracking expenses
  • Fostering a stimulating work environment within your team and encouraging collaboration across functions throughout the office
  • Demonstrating effective, empathetic, and fair-minded team leadership
    
    What You'll Bring
    • Bachelor's degree with 2+ years of experience in event planning or hospitality, preferred
    • Strong hospitality mindset, with a service orientation and sensitivity in responding to customer needs
    • Demonstrated strong interpersonal, communication and facilitation skills
    • High degree of flexibility in a fast-paced environment
    • High degree of integrity, a positive attitude, and the ability to maintain absolute confidentiality
    • Computer proficiency in Windows, Word, Excel, PowerPoint and Outlook and ability to quickly learn new applications and technology tools
    • Infrequent travel may be required
    • Occasional evening and weekend work will be required
      
      Who You'll Work WithOur business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.
      
      Additional infoThis role currently requires 5 days a week in office presence. This in-office plan allows for critically important learning, collaboration and networking with our colleagues. - -Compensation Information: -
      
      Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. -
      
      At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks.
      
      All of our plans provide best in class coverage:
      • Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
      • Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
      • Dental coverage, including up to $5,000 (USD) in orthodontia benefits
      • Vision insurance with coverage for both glasses and contact lenses annually
      • Reimbursement for gym memberships and other fitness activities
      • Fully vested retirement contributions made annually, whether you contribute or not
      • Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years -
      • Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
        *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage
        
        Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
        
        BCG is an E - Verify Employer. for more information on E-Verify.

Keywords: Boston Consulting Group, Livonia , Office Experience and Events Specialist, Other , Detroit, Michigan